{"id":2286226,"url":"https://alion.io/job/omni-hotels-resorts-reservations-agent","title":"Reservations Agent","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":99,"open_postings":270,"ghost_share":0.004,"stale_share":0,"repost_share":0.048,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bretton Woods, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":3022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T04:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T11:45:06Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":48},"description":"Perks:\nLong- Term Housing Options Available \nWeekly pay cycle\nComplimentary meals in cafeteria\n\nBenefits\nComprehensive healthcare coverage with options for medical, dental, and vision plans.\nPaid time off for relaxation and rejuvenation.\nFinancial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).\nA great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.\nSupport services including an Employee Assistance Program (EAP)\n\nResort Discounts\nComplimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)\n25% off Food & Beverage (excluding alcohol)\n25% off Retail\n25% off Spa Services\nDiscounts on Ski & Golf Rentals, Canopy Tours, and other activities\n\nOverview: \nResponsible for understanding the Resort and all of its lodging properties, as well as the property management systems, in order to make reservations for incoming guests based on their needs and the options available. \n\nEssential Functions: \n Create/modify/cancel reservations\n Process confirmations\n Post advance deposits and provide receipts as requested\n Process cancellation penalties and deposit refunds\n Review and settle No-Show reservations\n Have a working knowledge of reservation billing functions\n Review reports to ensure audit requirements are met\n Book complimentary certificate reservations and other specified complimentary/discounted reservations\n Manage guest correspondence/requests and reservation updates in the 3rd party extranets\n Balance the house for room type oversell dates\n Contribute to Omni’s Select Guest program by actively enrolling new members\n Maintain an up-to-date knowledge of the Resorts services and events\n Handle mail/correspondence/brochure requests\n Assist Sales and Conference Services when specific questions arise regarding groups\n Assist internal Associates with occupancy and availability information\n Assist OmniRez with specific questions that help them to sell and close reservations sales\n Complete additional projects as needed and assigned by management \n Support the Group Rooms Coordinator with tasks included, but not limited to:\nAccurately inputting group rooming lists\nApplying group routing\nAssigning guest rooms to reservations within a group block\nAdditional projects as assigned by Manager \n\nWorking Environment:\n Office – prolonged sitting at a desk\n\nQualifications:\n Must be available to work flexible hours to include nights, weekends, and holidays\n Respond to clients in a timely manner\n Actively communicate with internal team members to ensure guest satisfaction.\n Ability to identify areas that require attention without always being directed to do so","description_format":"text","description_chars":2944,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-11T14:04:31Z"},{"event":"close","at":"2026-10-19T23:46:39Z"},{"event":"reopen","at":"2026-10-22T03:09:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.426,"p_room":0.36,"age_days":48,"expected_fill_days":26,"reasons":["conf:4","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/omni-hotels-resorts-reservations-agent","json_url":"https://alion.io/job/omni-hotels-resorts-reservations-agent.json","meta":{"generated_at":"2026-11-05T16:08:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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