{"id":2034810,"url":"https://alion.io/job/omni-logistics-operations-supervisor-ocean","title":"Operations Supervisor - Ocean","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5037},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:35:57Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T21:37:18Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Operations Supervisor - Ocean Freight is responsible for leading daily ocean import and export operations to ensure compliant, efficient, and cost-effective international freight movement. They supervise a team of ocean freight forwarding professionals while serving as a subject matter expert across FCL and LCL shipments, carrier coordination, documentation, and import/export customs processes. They partner closely with internal teams, steamship lines, customs brokers, drayage providers, and overseas offices to maintain high service levels. They play a key role in managing operational performance, meeting customer SLAs, and resolving complex shipment issues. This hands-on leader brings strong background in international ocean freight operations, and a continuous improvement mindset.\nResponsibilities\nSupervise day-to-day ocean import and export operations, ensuring compliance with international trade regulations and company SOPs.\nLead, coach, and develop a team of ocean freight coordinators, fostering accuracy, accountability, and service excellence.\nOversee end-to-end ocean shipment execution, including booking, documentation, customs coordination, and final delivery.\nEnsure compliance with FMC, customs, carrier, and port authority requirements for international ocean freight movements.\nManage both FCL and LCL shipments, including coordination with steamship lines, NVOCCs, CFS facilities, and drayage providers.\nMonitor operational KPIs such as transit times, dwell time, demurrage and detention exposure, service levels, and cost control.\nServe as the primary escalation point for customer issues, port delays, rollovers, and documentation discrepancies.\nReview and approve ocean freight documentation, including B/Ls, commercial invoices, packing lists, ISF filings, and export documentation.\nCoordinate closely with overseas agents, carriers, customs brokers, and inland transportation partners.\nSupport pricing, routing, and capacity decisions in partnership with sales, procurement, and network teams.\nIdentify process inefficiencies and implement continuous improvement initiatives to enhance operational performance.\nEnsure accurate and timely system updates within freight forwarding and transportation management platforms.\nMaintain strong customer relationships through proactive communication and issue resolution.\nSupport staffing, scheduling, and workload planning to meet volume fluctuations and service commitments.\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: High School Diploma or GED equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.\nCertification/Licensure: FMC, CCS, FIATA, or other industry-recognized logistics certifications preferred.\nExperience: 5+ years of experience in international ocean freight import and export operations.\nPrior supervisory or team lead experience within a freight forwarding, NVOCC, or logistics environment.\nStrong working knowledge of international trade compliance, Incoterms, and ocean freight documentation.\nExperience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred. \nExperience managing FCL/LCL shipments, port operations, and demurrage/detention mitigation.\nStrong analytical, organizational, and time-management skills in a high-volume, deadline-driven environment.\nExcellent written and verbal communication skills with the ability to coordinate across global teams and customers.\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.\n--\n#LI-Onsite #LI-DR1","description_format":"text","description_chars":4006,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-07T15:35:57Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.837,"p_room":0.945,"age_days":6,"expected_fill_days":18,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/omni-logistics-operations-supervisor-ocean","json_url":"https://alion.io/job/omni-logistics-operations-supervisor-ocean.json","meta":{"generated_at":"2026-10-15T00:48:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1826503},"rest":"https://alion.io/mcp/rest/get_company?id=1826503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomni-logistics-operations-supervisor-ocean"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomni-logistics-operations-supervisor-ocean"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomni-logistics-operations-supervisor-ocean"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omni-logistics-operations-supervisor-ocean\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomni-logistics-operations-supervisor-ocean"}]}