{"id":1140810,"url":"https://alion.io/job/omnicell-field-services-engineer-i","title":"Field Services Engineer I","company":{"id":176630,"name":"Omnicell","domain":"omnicell.com","url":"https://alion.io/company/omnicell","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilkes-Barre, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2637},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T23:17:28Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T16:36:49Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area)\nWhat's in it for you?\nCollaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes.\nExecute: Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.\nImpact: Your work will help optimize healthcare delivery, directly impacting patient lives.\nDevelop: Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.\nInspire: Opportunities for advancement and learning specialized automated or robotic products.\nField Service Engineer Level I Responsibilities and Qualifications:\nResponsibilities:Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.\nRegularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.\n\nBasic Qualifications:Coursework in Network Engineering, Robotics, or Electronics.\nExperience working in a hospital environment.\n\nPreferred Qualifications:Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.\n\nField Service Engineer Level II Responsibilities and Qualifications:\nResponsibilities:Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.\nRegularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.\nProvide coaching and mentoring as needed.\n\nBasic Qualifications:Coursework in Network Engineering, Robotics, or Electronics.\nExperience working in a hospital environment.\n\nPreferred Qualifications:Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR\nAssociate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.\nKnowledge of FDA regulations for medical devices and Quality Management Systems.\n\nShared Responsibilities for both Levels:\nThoroughly document all service events according to Omnicell's policies and procedures.\nMeet company guidelines for response time and service levels.\nEscalate product bugs, malfunctions, and design issues through support channels.\nParticipate in various staff meetings.\nMaintain service quality and customer satisfaction.\nManage parts inventory and return materials process.\nWork Conditions for both Levels:\nMust be able to lift 50 lbs. to approximately 5 ft. high.\nAvailable 24 hours a day, Monday through Friday, and for weekend on-call rotations.\nFrequent local travel in the primary area.\nBackup support in adjacent areas as needed.\nProvide work area at home and space for trunk stock inventory.\nNote: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.\nBase Compensation: $18.20 to $42.00\n(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)","description_format":"text","description_chars":3721,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T11:15:42Z"}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.311,"p_room":0.28,"age_days":77,"expected_fill_days":34,"reasons":["conf:21","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/omnicell-field-services-engineer-i","json_url":"https://alion.io/job/omnicell-field-services-engineer-i.json","meta":{"generated_at":"2026-10-02T02:37:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3540,"day_limit":5000,"remaining_today":1460,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}