{"id":1361070,"url":"https://alion.io/job/omnicom-account-operation-specialist","title":"Account Operation Specialist","company":{"id":720301,"name":"Omnicom","domain":"omc.com","url":"https://alion.io/company/omnicom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":80,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Skokie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":true}],"status":"closed","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-20T05:37:01Z","board_verified":false,"closed_at":"2026-10-20T05:37:01Z","days_open":40,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":40},"description":"Agency:\nJob Function:\nAccount Management and GrowthJob Subfunction:\nAccount ManagementJob Description:\nWho We Are\nIMS represents leading brands at the point of purchase - in store, online, and behind the scenes - including digital and traditional signage, print and POP, and branded merchandise. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com. \nIMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com). \nWe value what makes you, you\nIMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.\nWHAT DOES THE ACCOUNT OPERATIONS SPECIALIST DO:\nReporting to the Account Operations Manager, this position is essential to driving operational excellence and continuous process improvement across the organization. You will serve as a critical link between Account, Production/Sourcing, and Client Service teams, ensuring seamless collaboration and execution of key initiatives.\nPrimary Responsibilities:\nOptimize operational workflows and processes to enhance efficiency and system performance \nManage data integrity, logistics coordination, and digital content distribution \nProvide technical troubleshooting and support to resolve cross-departmental challenges \nExecute priority activities that directly support client campaigns and digital deployments \nRespond promptly and professionally to inquiries from clients, agency partners, and internal leadership, providing thoughtful, concise, and consistent communication \nMaintain and contribute to data trackers used for local digital activity, ensuring accuracy and completeness \nUtilize IMS reporting tools to generate insights on key metrics including inventory usage, shipment details, and spend trends \nProvide customized reporting on local digital activity based on evolving client requests and requirements \nSubmit and communicate daily requests for digital content platform activities \nSupport and troubleshoot data integration issues related to EDI and API systems to ensure seamless information flow \nCoordinate data collection and validation to ensure accuracy and integrity of database information \nAnalyze reporting data to identify inconsistencies, resolve issues, and proactively spot potential operational challenges \nSupport special projects and strategic initiatives as assigned by management \nContribute to ongoing process optimization and operational enhancements \nDeliver back-up support across teams as needed to ensure seamless operations \nSome travel required \nKey Requirements:\nExceptional attention to detail with strong organizational skills \nProven ability to multitask and manage competing priorities effectively \nCollaborative mindset with strong cross-functional communication skills \nProactive problem-solver committed to achieving key project milestones \nDemonstrate strong problem-solving skills and deliver executional excellence in all client interactions \nEXPERIENCE/QUALIFICATIONS:\nBachelor’s degree or equivalent experience with a proven history of career progression \n2-3+ years of relevant client service experience \nAbility to prioritize and manage multiple projects simultaneously, independently, efficiently and under tight deadlines \nExcellent organization, communication and interpersonal skills, with the ability to work both independently and in a team \nCritical thinking, strong analytical skills and problem-solving ability \nAbility to maintain professional demeanor under pressure \nProficiency in Microsoft Office Suite products (Word, Excel and Power Point, Adobe - advanced Excel skill is a plus) \nAbility to formulate, build and run queries within data analytics platforms \nOnline Survey and data insights experience with Power BI and/or Salesforce familiarity with data organization \nQSR, Retail and/or CPG experience \n WHAT WE OFFER:\nIn addition to a collaborative and innovative work environment and the ability to make a significant company impact, you will receive:\nCompetitive salary \nMedical, dental, vision coverage, including family-forming benefits and gender-affirming care \n401(k) with match \nDisability Insurance (short term and long term) \nGenerous Time Off policy \nHybrid work policy \nRobust peer recognition program \nTraining and development opportunities \nTuition reimbursement program \nAccess to Omnicom's Employee Resource Groups: Black Together, Open Pride, Acento, Open Disability, and Omniwomen \nCommitment to growing and enhancing our organizational culture \nIMS is an Equal Opportunity Employer \nThe salary range for this job is $50,000 to $55,000 - The salary range provided in this job posting is an estimate based on market data and internal equity. Final compensation will be determined based on knowledge, skills, experience, location, and other relevant factors such as certain certifications that may be desired for this role.\n\n$50,000.00 - $55,000.00Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.\nOmnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.\nLink to Recruitment Privacy Notice: https://www.omc.com/privacy-notice\nFor US Job Seekers:\nIt is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. 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