Associate Director, Client Operations
Confirmed on the employer's own hiring board on Sep 28, 2026. First seen by Alion on Sep 9, 2026.
Agency:
Omnicom MediaJob Function:
Account Management and GrowthJob Subfunction:
Sales and Client OperationsJob Description:
ASSOCIATE DIRECTOR, CLIENT OPERATIONS
Position Summary
We are seeking an accomplished operations professional to join our Client Operations team as an Associate Director. This role is responsible for operational excellence, financial oversight, and continuous process improvement across the account. The Associate Director will partner closely with client leadership, Finance, and cross-functional teams to optimizeworkflows, manage SOWs and resources, and ensure timely, high-quality delivery.
The ideal candidate will have experience in media planning, buying, analytics, and/or ad operations, with a strong understanding of media workflows and the ability to thrive in a dynamic, fast-paced environment.
Key Responsibilities
Operational Leadership & Excellence
Drive operational accountability, consistency, and continuous improvement across the portfolio of brands.
Serve as a primary operational contact, managing escalations and ensuring timelyresolution of operational and compliance-related issues.
Identifyopportunities to improve workflows, leverage automationand emerging technologies, and increase operational efficiency.
Conduct root cause analysis to identifychallenges, develop solutions, and implement sustainable improvements.
Process, Workflow & Technology
Build and drive adoption of integrated processes supporting creative delivery and media activation across channels.
Lead the development and implementation of operational playbooks, templates, toolkits, and best practices.
Drive adoption and effective use of workflow and media technologies, including Mediatools, Mediaocean/Prisma, Asana, and OMNI.
Support change management initiatives to embed new processes, tools, and technologies across the team.
Cross-Functional Collaboration & Governance
Partner with Client Business Leads, Strategy Leads, Craft Leads, Finance, and other stakeholders to align operational priorities with client goals.
Support centralized account governance and maintainclear, current operational documentation.
Communicate operational status, risks, challenges, and recommendations to leadership and client partners.
Support the Group Director in identifyingand implementing industrybest practices and evolving operational capabilities.
Commercial & Financial Stewardship
Oversee SOW management, including scopeplanning, resource allocation, and staff deployment in partnership with Client Business Leads.
Oversee budget management, invoicing, reporting, and audit/QA processes to ensure accuracy, compliance, and timelydelivery.
Manage quarterly labor tracking and burn reporting in partnership with Finance; identify variances and recommend corrective actions.
Monitor Media Activation Plans, including campaign budgets and fees, to ensure on-time and on-budget delivery of client monthly authorizations.
Identifyopportunities to improve financial tracking, reporting accuracy, and efficiency through tools and automation.
Required Skills & Experience
Bachelor's degree in a relevant field with 7-10+ years of media experience, including demonstratedexpertisein operations. Healthcare/pharmaceutical experience stronglypreferred; planning, buying, analytics, and/or Martech experience is a plus.
Proven experience managing operational deliverables across a complex media account or as part of an Agency Operations team.
Strong understanding of media workflows, including media dollar lifecycle, campaign planning, activation, and reporting processes.
Strong analytical and problem-solving skills, with abilityto investigate issues, develop solutions, and communicate recommended solutionsclearly.
Exceptional organizational and project management skills, with the abilityto manage multiple priorities in a fast-paced environment while maintainingaccuracy and quality.
Strong written and verbal communication skills, with abilityto build effective relationships and collaborate across functions and levels of an organization.
Preferred Qualifications
Experience with Mediaocean, Mediatools, Asana, Workfront, Claravineor similar tech & tools.
Background in financial managementor budget oversight within a media/agency environment.
Experience mentoring junior team members or supporting team development.
Familiarity with AI and emerging technologies in operations, activation, and reporting.
Experienceand/or interest in Martech/Adtechin current or former role.
$110,000-$120,0000
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
For US Job Seekers:
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.