{"id":1361118,"url":"https://alion.io/job/omnicom-associate-director-client-operations","title":"Associate Director, Client Operations","company":{"id":720301,"name":"Omnicom","domain":"omc.com","url":"https://alion.io/company/omnicom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":210000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-30T01:21:57Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Agency:\nOmnicom MediaJob Function:\nAccount Management and GrowthJob Subfunction:\nSales and Client OperationsJob Description:\nASSOCIATE DIRECTOR, CLIENT OPERATIONS\nPosition Summary\nWe are seeking an accomplished operations professional to join our Client Operations team as an Associate Director. This role is responsible for operational excellence, financial oversight, and continuous process improvement across the account. The Associate Director will partner closely with client leadership, Finance, and cross-functional teams to optimizeworkflows, manage SOWs and resources, and ensure timely, high-quality delivery.\nThe ideal candidate will have experience in media planning, buying, analytics, and/or ad operations, with a strong understanding of media workflows and the ability to thrive in a dynamic, fast-paced environment.\nKey Responsibilities\nOperational Leadership & Excellence\nDrive operational accountability, consistency, and continuous improvement across the portfolio of brands.\n\nServe as a primary operational contact, managing escalations and ensuring timelyresolution of operational and compliance-related issues.\n\nIdentifyopportunities to improve workflows, leverage automationand emerging technologies, and increase operational efficiency.\n\nConduct root cause analysis to identifychallenges, develop solutions, and implement sustainable improvements.\n\nProcess, Workflow & Technology\nBuild and drive adoption of integrated processes supporting creative delivery and media activation across channels.\n\nLead the development and implementation of operational playbooks, templates, toolkits, and best practices.\n\nDrive adoption and effective use of workflow and media technologies, including Mediatools, Mediaocean/Prisma, Asana, and OMNI.\n\nSupport change management initiatives to embed new processes, tools, and technologies across the team.\n\nCross-Functional Collaboration & Governance\nPartner with Client Business Leads, Strategy Leads, Craft Leads, Finance, and other stakeholders to align operational priorities with client goals.\n\nSupport centralized account governance and maintainclear, current operational documentation.\n\nCommunicate operational status, risks, challenges, and recommendations to leadership and client partners.\n\nSupport the Group Director in identifyingand implementing industrybest practices and evolving operational capabilities.\n\nCommercial & Financial Stewardship\nOversee SOW management, including scopeplanning, resource allocation, and staff deployment in partnership with Client Business Leads.\n\nOversee budget management, invoicing, reporting, and audit/QA processes to ensure accuracy, compliance, and timelydelivery.\n\nManage quarterly labor tracking and burn reporting in partnership with Finance; identify variances and recommend corrective actions.\n\nMonitor Media Activation Plans, including campaign budgets and fees, to ensure on-time and on-budget delivery of client monthly authorizations.\n\nIdentifyopportunities to improve financial tracking, reporting accuracy, and efficiency through tools and automation.\n\nRequired Skills & Experience\nBachelor's degree in a relevant field with 7-10+ years of media experience, including demonstratedexpertisein operations. Healthcare/pharmaceutical experience stronglypreferred; planning, buying, analytics, and/or Martech experience is a plus.\n\nProven experience managing operational deliverables across a complex media account or as part of an Agency Operations team.\n\nStrong understanding of media workflows, including media dollar lifecycle, campaign planning, activation, and reporting processes.\n\nStrong analytical and problem-solving skills, with abilityto investigate issues, develop solutions, and communicate recommended solutionsclearly.\n\nExceptional organizational and project management skills, with the abilityto manage multiple priorities in a fast-paced environment while maintainingaccuracy and quality.\n\nStrong written and verbal communication skills, with abilityto build effective relationships and collaborate across functions and levels of an organization.\n\nPreferred Qualifications\nExperience with Mediaocean, Mediatools, Asana, Workfront, Claravineor similar tech & tools.\n\nBackground in financial managementor budget oversight within a media/agency environment.\n\nExperience mentoring junior team members or supporting team development.\n\nFamiliarity with AI and emerging technologies in operations, activation, and reporting.\n\nExperienceand/or interest in Martech/Adtechin current or former role.\n\n$110,000-$120,0000\nOmnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.\nOmnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.\nLink to Recruitment Privacy Notice: https://www.omc.com/privacy-notice\nFor US Job Seekers:\nIt is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. 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