{"id":1447198,"url":"https://alion.io/job/omnicom-audience-operations-manager","title":"Audience Operations Manager","company":{"id":720301,"name":"Omnicom","domain":"omc.com","url":"https://alion.io/company/omnicom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":290},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"Monday.com","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T17:38:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Agency:\nOmnicom MediaJob Function:\nData and AnalyticsJob Subfunction:\nData Science and AnalyticsJob Description:\nThis role leads the operational management of audience workstreams for Volkswagen Group brands at a global level. Sitting across workflow, service management, governance and reporting, the Manager, Audience Operations ensures the audience function runs in a structured, consistent and scalable way.\nWorking closely with the local planning teams, BAH, analytics and data teams, the role creates visibility across audience demand, delivery status, performance inputs and operational risks. The Manager will oversee the processes, documentation and reporting rhythm that enable audience work to move efficiently from request through to review.\nThis role would suit someone who can bring structure, judgement and continuous improvement to a complex, multi-market audience service.\nKEY RESPONSIBILITIES:\nAudience Workflow & Ticketing\nManage the day-to-day audience request process, ensuring requests are logged, tracked and updated accurately.\nMaintain the ticketing workflow, monitoring progress, blockers, dependencies and outstanding actions.\nCoordinate with local teams, the audience team and BAH to ensure requests move through the process efficiently.\nTracker & Documentation Management\nOwn and maintain the master audience tracker, ensuring audience status, ownership, platform availability and key details are up to date.\nSupport updates to the audience catalogue, including audience names, definitions, IDs, usage notes and market availability.\nMaintain clear process documentation, templates and ways-of-working materials for the audience team.\nReporting & Performance Operations\nCoordinate the collection of audience performance inputs from BAH, analytics, local teams and platform reports.\nMaintain recurring reporting templates and performance trackers.\nProvide structured reporting inputs to support audience reviews, optimisation recommendations and future planning discussions.\nOperational Governance & Continuous Improvement\nSupport consistent use of taxonomy, naming conventions, briefing templates and documentation standards.\nIdentify gaps, duplication, missing information or process issues across audience workflows.\nRecommend improvements to make audience operations more efficient, transparent and scalable.\nYou will likely bring:\nExperience within media operations, data operations, audience operations, digital media or project coordination.\nStrong organisational skills and experience managing multiple workflows, requests and stakeholders.\nExperience maintaining trackers, status documents, reporting templates or operational dashboards.\nFamiliarity with digital media, audience activation, campaign operations or data-led marketing.\nStrong attention to detail, particularly around documentation, naming conventions and data accuracy.\nAbility to gather information from multiple teams and turn it into clear, structured updates.\nExperience working with internal teams such as activation, analytics, planning, data or technology.\nStrong written and verbal communication skills.\nTools & Platforms\nFamiliarity with key digital, audience and measurement platforms, ideally including:\nWorkflow and ticketing tools: Jira, Hive, Monday.com, Asana, ServiceNow or equivalent\nOffice tools: Excel, PowerPoint, Word, Teams and SharePoint\nReporting tools: Excel dashboards, Power BI, Looker Studio or equivalent\nMedia platforms: DV360, Meta, TikTok, YouTube, Amazon or equivalent\nMeasurement platforms: GA4, platform analytics or campaign reporting tools.\nPersonal profile:\nHighly organised, structured and detail-oriented.\nComfortable managing process, documentation and reporting detail.\nProactive in spotting gaps, blockers and opportunities to improve.\nClear, reliable and confident communicating with different teams.\nCollaborative, positive and focused on high-quality delivery..\n\nOmnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.\nOmnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.\nLink to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/","description_format":"text","description_chars":4755,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Multimodal AI"],"lifecycle":[{"event":"open","at":"2026-09-29T06:43:37Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:28","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/omnicom-audience-operations-manager","json_url":"https://alion.io/job/omnicom-audience-operations-manager.json","meta":{"generated_at":"2026-10-02T01:11:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1279,"day_limit":5000,"remaining_today":3721,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}