{"id":1378137,"url":"https://alion.io/job/omnicom-client-service-representative","title":"Client Service Representative","company":{"id":720301,"name":"Omnicom","domain":"omc.com","url":"https://alion.io/company/omnicom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":82,"ghost_share":0,"stale_share":0.671,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenosha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T00:31:40Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":57},"description":"Agency:\nOmnicom Specialty MarketingJob Function:\nAccount Management and GrowthJob Subfunction:\nAccount ManagementJob Description:\nWhat does a Client Services Rep do?\nThe Client Services Rep is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.\nWe value what makes you, you.\nIMS is committed to building and maintaining a team that reflects the consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.\nWho are you?\nYou will :\nServe as daily internal contact for order management and associated inquiries\n\nAssist with special projects as necessary\n\nManage incoming emails from varying internal sources\n\nGenerate clear, consistent communication to internal and external team members regarding status and requirements of programs\n\nWork collaboratively with all Account Management, Client Services, Production, Finance and operations staff\n\nFacilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)\n\nFollow-through on exception reporting from beginning to end - generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions\n\nPrioritize orders and/or projects, including prompt expediting of emergency requests\n\nMaintain and distribute various reports as needed to ensure daily requirements are met\n\nAdditionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.\nWhat’s the opportunity?\nCandidate understands the Branded Merchandise industry and how retail organizations are run - how product decisions impact returns, sales, and inventory levels.\nDesigning ways to win - promotions to offer, campaigns to put together, meetings to schedule with key clients, ways to improve the offering of what IMS is pitching. Ways to sell more.\nClient Relationship Management - Enjoy growing relationships both externally and internally. \nEmbrace proactive thought leadership and leverage data to drive better and faster business decisions. \nBe an advocate to continuously improve operations and processes to reduce the burden on operations and improve the quality of sales and customer interactions. \nYou embody the IMS principles of passion, collaboration, integrity, inventiveness, and proactivity. You want to bring your best to an organization and see your work brought to life.\nInterface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments regularly.\nThe Skills and Experience you have:\nHigh school diploma/GED\n\n1-2 years of customer service, reporting, or purchase order experience\n\nExcellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines\n\nCritical thinking, strong analytical and problem-solving skills\n\nAbility to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests\n\nMust be a team player\n\nExcellent knowledge of Microsoft Office Suite products\n\nExperience with AS400 or similar database systems preferred\n\nWhat we offer:\nIn addition to playing an important role at IMS, you'll receive:\nCompetitive salary\n\nMedical, dental, vision, and 401(k) with match\n\nGenerous PTO policy\n\nRobust peer recognition program\n\nTraining and development opportunities\n\nCommitment to growing and enhancing our organizational culture\n\nWho we are:\nIMS represents leading brands at the point of purchase - in store, online, and behind the scenes - including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com. \nIMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).\nIMS is an Equal Opportunity Employer\n\n$37,500\nTo the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.\nOmnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.\nLink to Recruitment Privacy Notice: https://www.omc.com/privacy-notice\nFor US Job Seekers:\nIt is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.","description_format":"text","description_chars":6269,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-28T07:17:48Z"},{"event":"close","at":"2026-10-01T17:38:38Z"},{"event":"reopen","at":"2026-10-20T23:37:09Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.389,"p_room":0.36,"age_days":57,"expected_fill_days":34,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/omnicom-client-service-representative","json_url":"https://alion.io/job/omnicom-client-service-representative.json","meta":{"generated_at":"2026-10-23T03:52:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720301},"rest":"https://alion.io/mcp/rest/get_company?id=720301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnicom-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnicom-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnicom-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnicom-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnicom-client-service-representative"}]}