{"id":1931377,"url":"https://alion.io/job/omnicom-hr-shared-services-specialist-i-2","title":"HR Shared Services Specialist I","company":{"id":720301,"name":"Omnicom","domain":"omc.com","url":"https://alion.io/company/omnicom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":79,"ghost_share":0,"stale_share":0.949,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1675},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-05T22:02:55Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T05:37:01Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Agency:\nOmnicom Corporate SSCJob Function:\nPeople and CultureJob Subfunction:\nPeople OperationsJob Description:\nPOSITION SUMMARY\nReporting to the HR Services Supervisor, the HR SSC Service Specialist I serves as the first point of contact for employee HR inquiries and transactional support. This role is responsible for resolving routine HR requests, processing employee transactions accurately, and escalating complex issues as appropriate. The Specialist plays a key role in delivering a positive employee experience through timely, accurate, and customer-focused service while ensuring the integrity of HR data and processes.\nESSENTIAL FUNCTIONS\nRespond to employee inquiries promptly and accurately through the HR service management platform (Helix), providing clear and professional guidance.\nServe as the first point of contact for HR-related questions and support requests.\nEscalate complex or specialized inquiries to the appropriate HR Centers of Excellence or specialist teams for resolution.\nProcess employee data changes and HR transactions with a high level of accuracy and attention to detail.\nManage the end-to-end contingent worker creation process, ensuring compliance with company policies and procedures.\nMaintain knowledge of HR policies, programs, and procedures to provide accurate information and support.\nDocument inquiries, transactions, and resolutions accurately within HR systems to ensure data integrity and reporting accuracy.\nCollaborate with HR team members and cross-functional partners to improve service delivery and enhance the employee experience.\nSupport process improvement initiatives to increase efficiency, consistency, and service quality.\nEnsure compliance with established service level agreements (SLAs) and operational standards.\nEDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS\nEssential\nUp to 2 years of experience in HR administration, HR operations, case management, customer support, or a related field.\nStrong customer service orientation with the ability to respond to inquiries in a professional, courteous, and solutions-focused manner.\nExperience using HR Information Systems (HRIS), Human Capital Management (HCM) systems, or case management tools.\nExcellent data entry skills with a strong focus on accuracy, quality, and attention to detail.\nStrong organizational, time management, and prioritization skills.\nAbility to manage multiple tasks and meet deadlines in a high-volume, fast-paced environment.\nStrong verbal and written communication skills.\nAbility to maintain confidentiality and handle sensitive employee information with discretion.\nWorking knowledge of HR processes and employee lifecycle transactions.\nProficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.\nDesirable\nExperience working in an HR Shared Services, Service Center, or customer support environment.\nWorking knowledge of Workday and BMC Helix platforms.\nEffective problem-solving skills with the ability to assess issues and escalate as appropriate.\nAbility to explain HR policies, procedures, and processes clearly to employees and managers.\nStrong teamwork and collaboration skills with a positive, customer-focused mindset.\nAbility to adapt quickly to changing priorities, technologies, and business needs.\nInterest in continuous learning and professional development within HR operations and shared services.\nExperience supporting contingent workforce administration and employee data management.\n\nOmnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.\nOmnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.\nLink to Recruitment Privacy Notice: https://www.omc.com/privacy-notice\nFor US Job Seekers:\nIt is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. 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