{"id":3790890,"url":"https://alion.io/job/omnicom-it-support-engineer","title":"IT Support Engineer","company":{"id":720301,"name":"Omnicom","domain":"omc.com","url":"https://alion.io/company/omnicom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":100,"ghost_share":0,"stale_share":0.8,"repost_share":0.02,"time_to_fill_p50_days":36,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Google Workspace","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T07:20:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Agency:\nOmnicom AdvertisingJob Function:\nTechnologyJob Subfunction:\nIT SupportJob Description:\nIT Support Engineer - EP+Co\nOverview\nEP+Co is seeking an experienced, customer-focused IT Support Engineer to provide advanced technical support and assist with the management of technology systems within a fast-paced advertising and marketing agency.\nThis position will serve as a key technical resource responsible for resolving complex hardware, software, endpoint management, and connectivity issues while supporting the day-to-day technology needs of employees. The role requires strong expertise in Apple macOS environments, experience with Microsoft 365, and the ability to troubleshoot and resolve technical issues independently.\nThe IT Support Engineer will collaborate with IT leadership, internal teams, and external technology partners to maintain a reliable, secure, and efficient technology environment that supports the agency's business operations and creative workflows.\nJob Details\nThis role will be based in our Greenville, SC office\nHybrid - Monday and Friday are remote. Tuesday, Wednesday and Thursday in the office. Other office days may be required based on job needs.\nundefined\nKey Responsibilities\nTechnical Support and Troubleshooting\nProvide technical support for on-site and remote employees, including escalated issues requiring advanced troubleshooting.\nDiagnose and resolve complex macOS, Windows, hardware, software, and network connectivity problems.\nSupport creative production workstations, peripherals, and specialized software applications.\nInvestigate recurring technical issues, identify root causes, and recommend long-term solutions.\nEndpoint and Device Management\nAdminister and support Apple devices using Jamf Pro and Apple Business Manager.\nManage device enrollment, configuration profiles, application deployments, operating system updates, and security policies.\nAssist with device lifecycle management, hardware inventory, and replacement planning. \nSupport endpoint security, patch management, and compliance requirements.\nDevelop and maintain standardized device configurations and deployment procedures.\nApplication and Collaboration Platform Support\nProvide technical administration and support for Microsoft 365, including Teams, OneDrive, SharePoint, and Outlook.\nTroubleshoot Adobe Creative Cloud and other applications used in creative production.\nAssist with Microsoft Entra ID, user provisioning, access management, and multifactor authentication.\nSupport cloud-based business applications, shared file systems, and collaboration tools.\nCoordinate with software vendors and external partners to resolve application-related issues. \nIT Operations and Infrastructure Support\nTroubleshoot wired and wireless connectivity, VPN access, DNS, DHCP, and related network services.\nAssist with administration and troubleshooting of conference room technology and audiovisual systems.\nParticipate in infrastructure upgrades, technology deployments, and IT improvement initiatives. \nMaintain technical documentation, system configurations, support procedures, and asset records.\nAssist with onboarding and offboarding processes, including user access, equipment preparation, and account deprovisioning.\nIdentify opportunities for automation, process improvement, and increased operational efficiency.\nRequired Qualifications\n3-5 years of experience in desktop support, IT support engineering, or a similar technical role.\nStrong hands-on experience supporting and troubleshooting Apple macOS environments.\nExperience with device management platforms, preferably Jamf Pro.Working knowledge of Microsoft Windows and Microsoft 365 applications.\nExperience troubleshooting network connectivity, software, hardware, and authentication issues.\nUnderstanding of endpoint security, patch management, and IT operational best practices.\nStrong analytical, problem-solving, documentation, and customer service skills.\nAbility to independently prioritize and resolve complex technical issues.\nEffective communication skills and ability to work with both technical and nontechnical employees.\nAbility to provide consistent on-site support at the Greenville office. \nPreferred Qualifications\nExperience administering Jamf Pro and Apple Business Manager.\nFamiliarity with Microsoft Entra ID, Intune, and Microsoft 365 administration.\nExperience with scripting and automation using Bash, PowerShell, or similar tools.\nExperience supporting Adobe Creative Cloud, high-performance creative workstations, and media production workflows.\nFamiliarity with Google Workspace and SaaS application administration.\nKnowledge of enterprise networking, wireless infrastructure, firewalls, and VPN technologies.\nExperience supporting Microsoft Teams Rooms and conference room audiovisual systems.\nPrevious experience in advertising, marketing, media, or creative production organization.\nRelevant technical certifications, including CompTIA Network+, Apple Certified IT Professional, Jamf certifications, or Microsoft certifications. \nCore Competencies\nAdvanced Technical Troubleshooting:Demonstrates strong diagnostic skills and the ability to resolve complex technical issues.\nCustomer Service: Provides responsive, professional technical assistance with a focus on employee productivity.\nOwnership and Accountability: Independently manages technical issues through resolution and follows up appropriately.\nCollaboration: Works effectively with IT leadership, colleagues, vendors, and business stakeholders.\nAdaptability: Responds effectively to changing priorities, technologies, and business requirements.\nContinuous Improvement: Identifies opportunities to improve system reliability, security, and operational processes.\n\nTo the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.\nOmnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.\nLink to Recruitment Privacy Notice: https://www.omc.com/privacy-notice\nFor US Job Seekers:\nIt is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. 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