{"id":2652149,"url":"https://alion.io/job/omnicomgroup-svp-client-ops","title":"SVP, Client Ops","company":{"id":1775914,"name":"IPG Mediabrands","domain":"ipgmediabrands.com","url":"https://alion.io/company/ipgmediabrands-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":46,"open_postings":129,"ghost_share":0.907,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":190000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-06-23T20:58:05Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-18T04:54:43Z","board_verified":true,"closed_at":null,"days_open":116,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":116},"description":"Overview \nThe Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable, high-quality client experience across key accounts. This role leads the operational system that underpins delivery - spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programs execute with accuracy and confidence.\nResponsibilities\n1. Client Operations Excellence & Delivery Integrity\nOwn the operational integrity for a key client, ensuring our operating model is delivered with accuracy, consistency and confidence across all teams.\nLead best practice approaches to operational delivery, embedding rigor across workflows, controls, reporting and escalation.\nAct as a senior operational escalation point for complex delivery, governance or execution issues, ensuring swift resolution and minimal client impact.\nPartner with Client Leaders and Finance to support scope development, staffing models, resource governance and labor tracking.\n2. Scoping, Budget, Financial Operations & Governance\nEstablish and maintain robust operational controls and audit-ready processes to ensure compliance, transparency, accountability, and effective risk management across delivery activities.\nLead the scoping and QBR processes, ensuring accurate scope definition, ongoing tracking, budget oversight, and alignment between delivery commitments, financial performance, and business objectives.\nPartner closely with Finance to drive commercial accuracy, forecasting, budgeting, and financial reporting, enabling informed decision-making and strong governance.\n3. Tooling Adoption, Change Management & Financial Tracking\nThis role plays a critical part in modernizing how the team manages financial tracking and workflow operations - moving from manual, fragmented processes to integrated, accountable systems.\nFinancial Tracking Modernization\nEstablish a single source of truth for budget pacing, reconciliation and spend accountability across all campaigns.\nPartner with Finance and Client Leaders to automate recurring financial reporting and reduce manual reconciliation burden.\nWorkflow Management Tool Adoption\nIdentify and resolve workflow gaps and duplication, ensuring tools function as an integrated operational system rather than isolated point solutions.\nDevelop and maintain workflow documentation, SOPs and training materials to support sustained tool adoption.\nChange Management\nDesign and execute a structured change management approach for all new tool and process rollouts, covering communications, training, adoption tracking and feedback loops.\nBuild stakeholder buy-in at all levels, from exec sponsors to day-to-day practitioners, ensuring changes land with clarity and minimal disruption.\nProactively monitor adoption metrics and address non-compliance or usage gaps with targeted enablement, not just enforcement.\nChampion a culture of continuous improvement - gathering user feedback, iterating on tools and processes, and sharing lessons learned across the team.\n4. Media Operations Process Redesign\nA core focus of this role is redesigning and optimizing the client’s end-to-end media operations model to improve clarity, accountability and delivery performance across the full campaign lifecycle.\nOptimized Operating Model\nLead and optimize operations for purposes of enhanced client integration, alignment and work product - including campaign lifecycle mapping and workflow standardization.\nConduct automation assessments leveraging OMC capabilities and resources to identify opportunities to reduce manual lift and accelerate delivery.\nEstablish a harmonized set of operating protocols across media channels, ensuring consistent standards for trafficking, quality control and delivery governance.\nSLA Performance & Accountability\nConduct a deep-dive assessment of performance against the current SLA structure, with particular focus on Core SLA obligations.\nIdentify key friction points, bottlenecks and systemic delivery risks - translating findings into actionable process improvements and governance updates.\nDefine and implement an ongoing SLA monitoring cadence, including clear escalation paths, resolution timelines and client-facing reporting.\n5. Process Optimization & Operational Solutions\nPartner with clients and agency teams to design and deliver operational solutions that meet specific client requirements while aligning to Omnicom standards.\nAnalyze complex and competing requirements, translating them into practical, scalable operational solutions.\nResolve conflicting stakeholder input by making clear decisions that prioritize standardization, delivery integrity and client satisfaction.\n6. Client Operations Community & Capability\nPlay a key role in the Client Operations community.\nSteward best practice assets, playbooks, templates and toolkits to support operational excellence at scale.\nSkills and Qualifications\n10+ years of experience in client operations, agency operations, delivery governance or operational leadership.\n7+ years of leadership experience in operations or client operations within a US-based media or marketing services environment.\nStrong understanding of media workflows, financial operations and delivery models.\nProven ability to design, embed and govern operational processes at scale, including tool adoption and change management programs.\nExperience leading financial tracking modernization efforts - including workflow tool implementation, reconciliation process improvement and budget governance.\nDemonstrated success in media operations process redesign, including campaign lifecycle mapping, SLA management and trafficking workflow optimization.\nComfortable making decisions in ambiguous, multi-stakeholder environments with competing priorities.\nStrong client credibility and calm executive presence; able to operate confidently at senior client and leadership levels.\nPragmatic, outcome-focused mindset with a bias toward simplification, automation and clarity.\nWage and Benefits\nWe offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.\nThe salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications. \nEmployment Transparency\nIt is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. \nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. \nThe employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. \nFor applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position please email .\nSalary Range\n$190,000—$230,000 USD","description_format":"text","description_chars":8196,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Multimodal AI"],"lifecycle":[{"event":"open","at":"2026-10-15T22:06:04Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":115,"expected_fill_days":27,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/omnicomgroup-svp-client-ops","json_url":"https://alion.io/job/omnicomgroup-svp-client-ops.json","meta":{"generated_at":"2026-10-18T07:07:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775914},"rest":"https://alion.io/mcp/rest/get_company?id=1775914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnicomgroup-svp-client-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnicomgroup-svp-client-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnicomgroup-svp-client-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnicomgroup-svp-client-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnicomgroup-svp-client-ops"}]}