{"id":1284638,"url":"https://alion.io/job/omnidian-technical-operations-manager-commercial","title":"Technical Operations Manager, Commercial","company":{"id":3566,"name":"Omnidian","domain":"omnidian.com","url":"https://alion.io/company/omnidian","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":72000,"max":108000,"currency":"USD","period":"year","gross":null,"usd_annual":108000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T22:07:29Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T06:59:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Job\nAs a Technical Operations Manager, you'll play a vital role in ensuring optimal performance for a distributed portfolio of solar PV and energy storage assets. You'll be the primary technical point of contact for assigned clients, working closely with Portfolio Managers and the broader Commercial Operations Team.\nWe’re looking for commercial technicians and installers who also love working with clients and partners. From asset onboarding to performance management and reporting, you'll directly contribute to delivering exceptional client experiences while supporting operational excellence and innovation in clean energy.\nWhat You'll Do\nAt Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:\nTechnical Expertise and Client Engagement (60%)\nServe as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets\nReview service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise\nCultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders\nOperational Support and Field Coordination (20%)\nInvestigate issues using site monitoring platforms, and initiate activities to improve asset performance.\nCreate, manage, and oversee tickets for planned and unplanned service activities.\nCoordinate and manage service activities with field service partners.\nSupport onsite service technicians during service work and check-out calls.\nCollaborate with external engineering firms for retrofits, repowering, and redesigns.\nBattery Storage and Continuous Improvement (20%)\nOwn the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation\nContribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program\nParticipate in initiatives supporting sales and product development.\nWho You Are\nYou thrive at managing multiple priorities and making independent decisions.\nYou exercise sound judgment and escalate issues appropriately.\nYou are highly organized, process-driven, and detail-oriented.\nYou embrace learning new skills and adapting to evolving business needs.\nYou excel in high-pressure situations and can de-escalate tensions effectively.\nYou communicate clearly and professionally in both written and verbal forms.\nExperience You'll Need\nTypically 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar\nHands-on experience should include 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW\nTypically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.\nFamiliarity with energy storage technologies\nExperience with solar monitoring DAS platforms and interpreting system design drawings.\nStrong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)\nExperienced with CRM systems\nExperience That’s a Plus\nDeep technical knowledge of commercial battery energy storage systems\nNABCEP certification(s)\nExperience in Salesforce\nGrow With Us\nWe mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples\nInternal candidates: Check out our advice on Internal Transfer: Job Application Process\nHere are the roles in this career track:\nSenior Technical Operations Manager\nManager, Technical Operations\nSr. Manager, Technical Operations\nWe’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.","description_format":"text","description_chars":4455,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Solar Energy"],"lifecycle":[{"event":"open","at":"2026-09-26T04:22:59Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":42,"reasons":["conf:10","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":108000,"is_top_pay":false},"html_url":"https://alion.io/job/omnidian-technical-operations-manager-commercial","json_url":"https://alion.io/job/omnidian-technical-operations-manager-commercial.json","meta":{"generated_at":"2026-10-01T08:04:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-02T00:00:00Z"}}}