Accounting Generalist

This role will be responsible for compiling and billing group, individual and member accounts at the direction of the Accounting Manager. Working as a key member of our accounting team, we expect that our chosen individual will be highly organized and motivated. This role will be critical to ensuring the overall operations of the Resorts Accounts Receivable department runs smoothly and efficiently.

Essential Job Functions:

· Respond to all customer inquiries promptly, professionally, and efficiently.

· Manage the daily processing and maintenance of group, guest, and member accounts.

· Maintain accurate, organized, and up-to-date billing records and files.

· Prepare and process invoices accurately and in a timely manner for group business, social events, catering, and membership accounts.

· Review guest and member folios to ensure all charges are accurate, properly supported, and appropriately documented.

· Manage gift card inquiries and transactions, including redemptions, replacements, and tracking.

· Sort, organize, and file guest checks and supporting billing documentation.

· Monitor direct-billed accounts and conduct required follow-up communication at 10, 20, and 30 days following invoice issuance.

· Attend pre-convention meetings and other meetings with group contacts, as needed, to ensure billing requirements and expectations are clearly understood.

· Maintain effective communication with all departments to ensure billing information is accurate, complete, and submitted in a timely manner.

· Follow and uphold all established credit policies, procedures, and internal controls.

· Assist with other accounting-related duties and special projects as assigned by the Accounting Manager.

Qualifications:

· High School diploma or equivalent required.

· 1+ years of experience in a luxury or upscale hotel is strongly preferred.

· Strong customer service skills are required.

· Must have a working knowledge of a computer, credit card authorization machine, telephone and other office equipment.

· Demonstrated experience with Microsoft Office, including Excel is required.

· Attention to detail and excellent organizational skills