{"id":1820489,"url":"https://alion.io/job/omnihotels-communications-operator-pbx-agent","title":"Communications Operator | PBX Agent","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":279,"ghost_share":0,"stale_share":0,"repost_share":0.025,"time_to_fill_p50_days":26,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T04:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T19:33:54Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":50},"description":"JOB PURPOSE: The PBX Operator is responsible for professionally answering and directing\nall internal and external calls, handling guest requests, and ensuring timely communication\nbetween hotel departments. This role is essential in creating a positive first impression,\nmaintaining efficient communication, and delivering courteous, accurate, and timely service to all\nguests and associates.\n\nESSENTIAL JOB FUNCTIONS:\nEffectively utilize the phone, push-to-talk radios, and alarm systems in the Ideal Services area.\nMaintain familiarity with all systems and equipment related to Ideal Services.\nBe familiar with parking procedures.\nWhen required, accurately take In-Room Dining orders and enter them into the MICROS POS system. \nHandle guest scenarios and follow up on all guest requests and concerns, adhering to the service recovery process.\nBe thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and execute them according to standard.\nProtect confidential guest information and guest room key access in accordance with Front Office SOPs.\nBe generally familiar with check-in and check-out procedures and verbiage.\nBe familiar with all hotel rate plans, rate codes, and reservation procedures.\nMaintain strong knowledge of all hotel amenities.\nBe well-informed about all hotel facilities and hours of operation.\nBe familiar with the prices of all hotel amenities and items offered.\nUnderstand the inter-relationship between different departments (Front Desk, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering, and Purchasing).\nBe familiar with local attractions and businesses.\nPass on appropriate messages to the correct person in a timely and professional manner.\nBe knowledgeable about all reservation special packages.\nAnswer the phone and push-to-talk radio with a smile in your voice, greeting both internal and external guests warmly while meeting all reasonable requests.\nDirect phone calls to the appropriate personnel.\nMaintain communication with associates from other departments to ensure timely and accurate delivery of guest requests.\nPerform other duties and special projects as assigned by the management team.\nPersonally address general guest questions and concerns that do not require management attention before transferring calls to others.\nRespond effectively to emergency situations and system alarms, maintaining a calm composure, contacting appropriate management, and following established procedures.\nEnter alerts accurately and promptly into Opera and Synergy, and follow up with affected departments to ensure timely resolution.\nTrack and personally deliver wake-up calls in a professional and courteous manner.\nFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete all required safety training and certifications.\nAdhere to all company policies and procedures; maintain a clean uniform and professional appearance; maintain confidentiality of proprietary information; and protect company assets.\nQUALIFICATIONS:\nPrior customer service experience required.\nStrong communication, computer, and organizational skills.\nExcellent customer service and problem-solving abilities.\nMaintain a professional business appearance, attitude, and performance.\nMust be able to work a variety of shifts, including weekends and holidays.\nAbility to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.\nAbility to stand, walk, or sit for extended periods or for an entire work shift.\nPerform repetitive motions, including use of telephone and computer, for extended periods or for an entire shift.\nENVIRONMENT & POSITION ANALYSIS:\nStand, walk or sit for an extended period or for an entire work shift. \nRequires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. \nTOOLS & EQUIPMENT:\nDesktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine","description_format":"text","description_chars":4037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"},{"event":"close","at":"2026-10-19T23:46:39Z"},{"event":"reopen","at":"2026-10-22T03:09:12Z"},{"event":"close","at":"2026-10-28T11:07:03Z"},{"event":"reopen","at":"2026-10-30T15:29:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.311,"p_room":0.36,"age_days":50,"expected_fill_days":26,"reasons":["conf:0","repost:2","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/omnihotels-communications-operator-pbx-agent","json_url":"https://alion.io/job/omnihotels-communications-operator-pbx-agent.json","meta":{"generated_at":"2026-11-03T23:21:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755037},"rest":"https://alion.io/mcp/rest/get_company?id=1755037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnihotels-communications-operator-pbx-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnihotels-communications-operator-pbx-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnihotels-communications-operator-pbx-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnihotels-communications-operator-pbx-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnihotels-communications-operator-pbx-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1820489}},{"tool":"search_jobs","arguments":{"company":"omnihotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1820489},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}