{"id":1820237,"url":"https://alion.io/job/omnihotels-concierge-guest-services","title":"Concierge | Guest Services","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T04:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T03:23:50Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"POSITION OVERVIEW: \nGrab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. The Concierge is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests’ needs.\nHourly rate for this position: $33.01\nRESPONSIBILITIES:\n• Interact with other departments to ensure that guests’ needs are satisfied.• Assist in arranging for restaurant reservations and transportation as required by our guests.• Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards. • Ensure a safe working and guest environment to reduce the risk of injury or accident.• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.• To proactively work to seek out ways in which to improve the hotel experience for our guests.• Be Knowledgeable of all hotel amenities and with different points of interest.• Perform any other duties required by management.\nQUALIFICATIONS:\n• Previous luxury hotel experience is required.• Knowledge of the surrounding area and all of its attractions.• Ability to communicate effectively, exceptional organizational skills, an ability to work well under pressure and meet deadlines.• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays. • Must have the ability to stand and/or walk for extended periods of time.• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.\nPERKS AND BENEFITS:• A culture of fun, inclusion, and growth• Complimentary meals• Health Insurance and matching 401(k) after one year• Generous Paid Time Off offered after 90 days• Performance-driven, ALL-IN culture • Discounted associate rates at Omni properties nationwide","description_format":"text","description_chars":2134,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":1,"age_days":9,"expected_fill_days":35,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/omnihotels-concierge-guest-services","json_url":"https://alion.io/job/omnihotels-concierge-guest-services.json","meta":{"generated_at":"2026-10-12T03:33:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755037},"rest":"https://alion.io/mcp/rest/get_company?id=1755037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnihotels-concierge-guest-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnihotels-concierge-guest-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnihotels-concierge-guest-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnihotels-concierge-guest-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnihotels-concierge-guest-services"}]}