Food & Beverage Supervisor | Full-Time

Purpose:          To maintain the highest standards possible for the guest by ensuring quick, efficient, and professional service to ensure satisfaction.

Essential Functions:    

  Must be able to convey information and ideas clearly

   Must work well in stressful, high-pressure situations

   Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary

   Responsible for assigned shift, assisting in overall management

   Supervise and coordinate assigned shifts.

   Assist in overall supervision of the department as outlined in manager’s job description.

   Check staff punctuality.

   Complete environmental checklist for dining room.

   Order daily supplies. 

   Hold pre-meal meetings.

   Follow up on established training steps.

   Handle guest comments and complaints.

   Ensure guest satisfaction.

   Communicate with guests and receive feedback.

   Observe, teach, and correct staff’s service.

   Monitor each guest’s experience.

   Must be able work with and understand financial information and data and basic arithmetic functions

   Must lead by example, remain professional in all situations.

   Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working

   Comply at all times with Omni standards and regulations to encourage safe and efficient hotel operations

   To be thoroughly aquatinted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests

   Assist with monthly inventory.

   Maintain a cash bank.

   Verifying guest room numbers for room charges.

   Interact with other departments to ensure guest needs are satisfied.

   Adhere to proper food handling procedures.

   Proper knowledge of equipment use and safety procedures.

   Do not leave merchandise unsecured

Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil, photo-copying machine

Walk-in refrigerator, Room Service tables, hot boxes

General office equipment such as computer, fax machine, copy machine, printer, telephones, hole punch, paper cutter, scissors, pen, pencil, paper, etc.

Computer programs such as Word, Excel, Power Point, etc.

Corporate software programs such as Kronos WFC, Open Table, Synergy, and Epitome

Interior of hotel, in the restaurant, kitchen and guestroom.  Exposure to extreme temperatures.

Exposure to Food and Beverage hazardous cleaning chemicals.

 Exposure to food items and beverages.

Required Skills:

Minimum 1 year supervisor experience

Physical Requirements:

Able to lift up to 20 pounds

Able to be on your feet for up to eight hours

Working Environment:

Must be flexible with schedules including weekends and holidays

Able to communicate effectively with guests and other associates