{"id":1820475,"url":"https://alion.io/job/omnihotels-front-desk-agent-6","title":"Front Desk Agent","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hilton Head Island, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T05:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-16T00:18:16Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"As a Front Desk Agent, you are the first and last impression of the resort, providing exceptional guest service throughout the guest experience. You will warmly welcome guests, efficiently manage check-ins and check-outs, handle reservations and billing inquiries, and ensure every guest receives personalized, luxury-level service.\nEssential Responsibilities\nGreet guests with a warm, professional, and friendly demeanor.\nComplete check-in and check-out procedures accurately and efficiently.\nProcess room reservations, modifications, and cancellations.\nRespond promptly to guest requests, questions, and concerns.\nMaintain knowledge of resort amenities, dining options, local attractions, and special events.\nCoordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.\nHandle cash, credit card transactions, and daily balancing procedures.\nResolve guest issues professionally and escalate concerns when appropriate.\nPromote resort services, amenities, and loyalty programs.\nMaintain accurate guest records using the hotel property management system.\nQualifications\nPrevious customer service experience required; hospitality experience preferred.\nStrong communication and interpersonal skills.\nAbility to multitask in a fast-paced environment.\nBasic computer proficiency; hotel property management system experience is a plus.\nFlexible schedule including evenings, weekends, and holidays.\nProfessional appearance and positive attitude.\nAbility to stand for extended periods and occasionally lift up to 25 pounds.\nPerks & Benefits\nCompetitive hourly pay\nMedical, dental, and vision insurance\nPaid time off (PTO)\n401(k) with company match\nEmployee Assistance Program (EAP)\nDiscounted room rates at Omni Hotels & Resorts nationwide\nFriends & Family hotel stay discounts\nFree associate meals during shifts (where applicable)\nOpportunities for career advancement and internal transfers throughout Omni Hotels & Resorts\nComprehensive training and mentoring programs\nAccess to the Omni Circle associate assistance foundation\nHealth Savings Account (HSA) and Flexible Spending Account (FSA) options\nWhy Join Omni Hilton Head?\nJoin a team dedicated to delivering authentic hospitality at one of Hilton Head Island's premier oceanfront resorts. Omni offers a supportive culture, opportunities for growth, and the chance to create memorable experiences for guests from around the world. Associates frequently cite teamwork, professional development, and advancement opportunities as key reasons they enjoy working for Omni.\nOmni Hotels & Resorts – Where genuine hospitality creates memorable experiences for guests and associates alike.","description_format":"text","description_chars":2661,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Mentoring programs","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.66,"p_room":0.55,"age_days":30,"expected_fill_days":26,"reasons":["conf:0","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/omnihotels-front-desk-agent-6","json_url":"https://alion.io/job/omnihotels-front-desk-agent-6.json","meta":{"generated_at":"2026-10-16T01:17:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2036,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755037},"rest":"https://alion.io/mcp/rest/get_company?id=1755037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnihotels-front-desk-agent-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnihotels-front-desk-agent-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnihotels-front-desk-agent-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnihotels-front-desk-agent-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnihotels-front-desk-agent-6"}]}