{"id":1820512,"url":"https://alion.io/job/omnihotels-front-office-assistant-manager-3","title":"Front Office Assistant Manager","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hilton Head Island, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T05:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-15T13:17:01Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Omni Hilton Head Oceanfront Resort is seeking a dynamic, service-oriented Assistant Front Office Manager to support the daily operations of the Front Office while delivering exceptional guest experiences consistent with Omni Hotels & Resorts' culture of genuine hospitality. This leader will oversee front desk operations, mentor associates, ensure service excellence, and help drive departmental financial and operational goals.\nThe ideal candidate is passionate about luxury hospitality, thrives in a fast-paced resort environment, and is committed to developing associates while creating memorable guest experiences.\nEssential Responsibilities\nAssist in managing the daily operations of the Front Desk, Guest Services, PBX, and Front Office functions.\nLead, coach, and motivate front office associates to deliver exceptional guest service.\nEnsure compliance with Omni Hotels & Resorts' service standards, policies, and procedures.\nResolve guest concerns professionally and proactively to ensure complete guest satisfaction.\nMonitor guest arrival and departure processes to maximize efficiency and personalized service.\nAssist with scheduling, payroll review, performance evaluations, coaching, and disciplinary actions.\nTrain new associates and support ongoing development initiatives.\nConduct daily stand-up meetings and communicate important operational updates.\nCollaborate with Housekeeping, Engineering, Food & Beverage, Sales, and Reservations to ensure seamless guest experiences.\nMonitor room inventory, upgrades, VIP arrivals, and special requests.\nSupport revenue optimization by managing room assignments, upsell opportunities, and occupancy strategies.\nReview reports, guest feedback, and operational metrics to identify opportunities for improvement.\nEnsure compliance with cash handling procedures, safety standards, and company policies.\nAct as Manager on Duty as assigned.\nQualifications\nMinimum 2 years of Front Office supervisory experience in a hotel or resort environment.\nPrevious luxury or full-service resort experience preferred.\nStrong leadership, communication, and problem-solving skills.\nExperience with Opera PMS preferred.\nAbility to remain calm and make sound decisions in a fast-paced environment.\nStrong organizational and time-management skills.\nFlexible schedule, including evenings, weekends, and holidays.\nBachelor's degree in Hospitality Management preferred or equivalent work experience.\nKnowledge, Skills & Abilities\nExceptional guest service and interpersonal skills.\nAbility to coach and develop high-performing teams.\nStrong conflict resolution and decision-making abilities.\nFinancial awareness including labor management and departmental budgets.\nExcellent verbal and written communication.\nProficiency with Microsoft Office and hotel management systems.\nPhysical Requirements\nAbility to stand and walk for extended periods.\nOccasionally lift up to 25 pounds.\nAbility to work in a fast-paced environment while maintaining professionalism.\nWhy Join Omni Hilton Head Oceanfront Resort?\nAt Omni Hotels & Resorts, associates are our most valuable asset. We are committed to fostering a culture where associates are empowered to grow, succeed, and create lasting memories for our guests.\nOmni Associate Perks & Benefits\nCompetitive salary\nMedical, Dental, and Vision Insurance\nCompany-paid Life Insurance\n401(k) with company match\nPaid Time Off and Paid Holidays\nTuition Assistance and professional development opportunities\nComplimentary associate meals during scheduled shifts\nComplimentary uniforms and laundering (where applicable)\nEmployee Assistance Program (EAP)\nWellness initiatives and associate recognition programs\nCareer advancement opportunities within Omni Hotels & Resorts nationwide\nOmni Select Guest Associate Room Rate Program – Enjoy discounted room rates at participating Omni Hotels & Resorts across the country for you and eligible family members.\nAssociate discounts on dining, retail, golf, spa services, and other resort amenities where available.\nA supportive, inclusive workplace focused on teamwork, service excellence, and professional growth.\nOur Culture\nAt Omni Hilton Head Oceanfront Resort, we believe in creating authentic guest experiences through teamwork, respect, and genuine hospitality. We are looking for leaders who inspire others, embrace continuous improvement, and exemplify Omni's commitment to exceeding guest expectations every day.","description_format":"text","description_chars":4424,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.548,"p_room":0.44,"age_days":36,"expected_fill_days":26,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/omnihotels-front-office-assistant-manager-3","json_url":"https://alion.io/job/omnihotels-front-office-assistant-manager-3.json","meta":{"generated_at":"2026-10-15T14:30:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755037},"rest":"https://alion.io/mcp/rest/get_company?id=1755037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnihotels-front-office-assistant-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnihotels-front-office-assistant-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnihotels-front-office-assistant-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnihotels-front-office-assistant-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnihotels-front-office-assistant-manager-3"}]}