{"id":1820267,"url":"https://alion.io/job/omnihotels-group-rooms-coordinator-full-time","title":"Group Rooms Coordinator | Full Time","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":302,"ghost_share":0,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":25,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carlsbad, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T07:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T11:34:03Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":26},"description":"Group Rooms Coordinator\nOverview:\nEnsure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities.\nResponsibilities:\nReview group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.\nAttend weekly group pick-up meetings.\nRun group arrivals lists daily for future arrival dates, and no-show reports daily.\nCheck for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.\nCheck for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.\nReport to the Reservations Manager and the Director of Revenue Management.\nWork with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.\nComplete Group Commission Report, after group’s departure.\nMonitor room type availability daily.\nMonitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.\nCreate and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.\nComplete competition rate analysis as needed.\nTake in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.\nMonitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.\nAssist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.\nAssist in completing all fax and email reservations.\nResearch outstanding Travel Agent Commissions for groups.\nResearch and charge for all no-shows, cancelations, and deposits.\nQualifications:\nKnowledge of four-diamond / four-star customer service standards\nPrevious experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)\nExperience with Delphi, Opera ORS, and Opera PMS (strongly preferred)\nPrevious experience using passkey, nomadixcms, and iMeeting planner app (preferred)\nProficient computer skills on Microsoft Office, Excel, and Word.\nExcellent and professional communication skills.\nHighly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.\nAbility to multi-task while working on up to 50-60 future groups.","description_format":"text","description_chars":2783,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"},{"event":"close","at":"2026-10-19T23:46:39Z"},{"event":"reopen","at":"2026-10-22T03:09:12Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.622,"p_room":0.55,"age_days":26,"expected_fill_days":25,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/omnihotels-group-rooms-coordinator-full-time","json_url":"https://alion.io/job/omnihotels-group-rooms-coordinator-full-time.json","meta":{"generated_at":"2026-10-26T13:08:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755037},"rest":"https://alion.io/mcp/rest/get_company?id=1755037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnihotels-group-rooms-coordinator-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnihotels-group-rooms-coordinator-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnihotels-group-rooms-coordinator-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnihotels-group-rooms-coordinator-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnihotels-group-rooms-coordinator-full-time"}]}