{"id":1820590,"url":"https://alion.io/job/omnihotels-guest-experience-planner","title":"Guest Experience Planner","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"closed","first_seen_at":"2026-08-24T04:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-09T22:49:43Z","board_verified":false,"closed_at":"2026-10-09T22:49:43Z","days_open":46,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":46},"description":"JOB PURPOSE: The Guest Experience Planner serves as the first point of personalized\ncontact for guests prior to their arrival, ensuring a seamless and memorable stay. This role\nproactively connects with guests to introduce hotel services, amenities, and special\nofferings tailored to their preferences. By assisting with reservations, activities, and on\nproperty experiences, the planner enhances guest satisfaction, drives loyalty, and increases\nrevenue opportunities.\n\nESSENTIAL JOB FUNCTIONS:\nCoordinate and proactively sell guest experiences and services prior to arrival\nCreate and coordinate, prior to arrival, special packages that enhance the guest experience.\nParticipate in the amenity process for guests celebrating special occasions, including arranging personalized touches and pre-arrival calls.\nCommunicate guest information, preferences, and special requests promptly to the appropriate departments.\nMaintain thorough knowledge of all hotel services, amenities, and hours of operation to assist guests effectively.\nMaintain thorough knowledge of all pricing for items and activities on property. \nDeliver personalized and memorable service by applying the Power of One philosophy.\nMaintain effective communication and strong working relationships with all hotel outlets and amenities, including Food & Beverage, Spa, Recreation, and others, to collaboratively handle guest needs and ensure seamless service\nFollow up on guest requests and arrangements to ensure satisfaction and service excellence.\nRecognize VIPs and repeat guests, noting preferences to deliver personalized future experiences.\nRegularly participate in lobby activations and welcoming large groups and arrivals\nMaintain thorough knowledge of all guest rooms, packages, and special offers.\nEffectively upsell guests to higher-tier rooms if applicable. \nActively encourage enrollment in loyalty program to enhance satisfaction and retention. \nMaintain accurate records of all bookings for revenue tracking.\nMaintain ongoing communication with guests up until arrival to ensure all needs, preferences, and special requests are addressed.\nHandle and resolve any guest issues or concerns promptly to ensure a seamless and positive experience.\nFollow all Moment of Service protocols to ensure consistent, high-quality guest interactions.\nFollow all established procedures to ensure guest safety, security, and protection of personal information.\nUphold proper phone etiquette, ensuring a professional, warm, and courteous tone at all times.\nPerform other duties and special projects as assigned by Front Office Management.\n\nQUALIFICATIONS:\nMinimum of 1 year of direct customer service experience required.\nPrevious hotel front office or guest services experience is strongly preferred.\nStrong organizational skills with the ability to prioritize, multi-task, and adapt in a fast-paced environment.\nAbility to work well under pressure while handling multiple guest requests and questions in a professional manner.\nCustomer service oriented with a strong desire to create personalized and memorable guest experiences.\nAbility to remain calm, professional, and welcoming in stressful situations.\nExcellent verbal and written communication skills in English, with the ability to interact effectively with guests, management, and colleagues in person and over the phone.\nStrong decision-making skills with the ability to think quickly and clearly.\nAbility to accurately and efficiently input information into computer systems.\nAbility to work cohesively and collaboratively with team members and across departments.\nProficiency in basic computer applications; prior OPERA system experience is a plus.\nMust have flexibility to work a variety of shifts, weekends, and holidays.\nENVIRONMENT & POSITION ANALYSIS:\nLift, carry and place objects weighing up to 50 lbs. without assistance. \nStand, walk or sit for an extended period or for an entire work shift. \nRequires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. \n\nTOOLS & EQUIPMENT:\nDesktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch.\nReservation Agent","description_format":"text","description_chars":4221,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"},{"event":"close","at":"2026-10-09T22:49:43Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/omnihotels-guest-experience-planner","json_url":"https://alion.io/job/omnihotels-guest-experience-planner.json","meta":{"generated_at":"2026-10-12T03:53:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755037},"rest":"https://alion.io/mcp/rest/get_company?id=1755037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnihotels-guest-experience-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnihotels-guest-experience-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnihotels-guest-experience-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnihotels-guest-experience-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnihotels-guest-experience-planner"}]}