{"id":1820212,"url":"https://alion.io/job/omnihotels-guest-service-manager","title":"Guest Service Manager","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":302,"ghost_share":0,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":25,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T05:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T19:41:24Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":23},"description":"Overview:\nTo oversee all operational areas related to the guest experience, including Bell Services, Front Door, Concierge, and Valet, while directly managing Guest Services functions and operations.\nResponsibilities:\nConduct staff Training as needed.\nWrite out weekly department schedule.\nCoordination of the front drive and transportation on the front drive.\nConduct payroll for associates in the department.\nManages full operations of bell, door and concierge staff.\nEnsure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.\nMaintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.\nAssist in the management of team members when the Guest Service Manager is not present.\nOversee team member training and development with emphasis on service levels provided.\nAssist with the evaluation of team members’ performance.\nAnticipate any guest service opportunities as they relate to seasonal or business changes.\nEnsure that parking policies and procedures meet expectations and established standards while maximizing profitability and minimizing financial exposure.\nOversee activities directly related to providing parking-related services.\nPlan, direct, and assist with special event activities, coordinating with other managers and directors as required.\nEnsure proper grooming and appearance standards of all associates in accordance with established Omni guidelines.\nBe present and working on the drive during peak business periods and events.\nAssist with the hiring, training, coaching/counseling processes to ensure that performance standards are met or exceeded\nMonitor Labor on a daily basis.\nEnsure the safety and security of all vehicles and keys at all times.\nRespond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies.\nOversee the claims management process and ensure compliance to company policies and procedures.\nEnsure ongoing compliance to company safety programs and procedures.\nReview resumes on a weekly basis to ensure staffing levels align with operational needs\nDevelop and oversee property-specific training to ensure that new employees are acclimated to their specific position and location/property.\nUtilize controls and systems to ensure that the financial goals of the parking operations are met or surpassed.\nConduct daily shift briefings, and assist with the development of monthly department meetings. \nEnsure that parking areas/structures are clean, in good appearance, and maintained for the safe, efficient movement of all vehicles and pedestrians.\nOther duties as assigned.\nQualifications: \nMust be able to stand and exert well-paced mobility for up to 4 hours in length. \nMust be able to lift up to 70lbs and push 250lbs. \nMust be able to exert well-paced ability in limited space. \nMust be able to bend, stoop, squat and stretch to fulfill lifting tasks. \nRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. \nTalking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. \nVision occurs continuously with the most common visual functions being those of near vision and depth perception. \nRequires manual dexterity to use and operate all necessary equipment. \nMust be able to drive automatic and manual transmission. \nMust have and maintain a safe driving record as defined by Omni's policy. \nMust be willing to take and pass a drug screen and MVR background check.","description_format":"text","description_chars":3649,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"},{"event":"close","at":"2026-10-19T23:46:39Z"},{"event":"reopen","at":"2026-10-22T03:09:12Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely 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