{"id":1820276,"url":"https://alion.io/job/omnihotels-guest-services-concierge","title":"Guest Services Concierge","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hilton Head Island, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-29T05:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-11T16:50:44Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Position Summary:The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience, delivering personalized, anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations, recommendations, and special requests while embodying Omni’s culture of genuine hospitality.\nEssential Responsibilities:\nProvide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience\nOffer expert knowledge of the resort, local attractions, dining, transportation, and events\nArrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions\nAnticipate guest needs and proactively suggest activities and enhancements to elevate their stay\nHandle guest inquiries, requests, and concerns with urgency and professionalism\nMaintain strong relationships with local vendors and partners to deliver exceptional guest experiences\nAssist with special occasions (birthdays, anniversaries, etc.) to create memorable moments\nAccurately document guest preferences and requests in the system for personalized service\nSupport front office operations as needed, including communication with other departments\nUphold Omni’s service standards and contribute to a positive team environment\nQualifications:\nPrevious experience in hospitality, guest services, or a luxury customer service environment preferred\nStrong knowledge of Hilton Head Island attractions, dining, and activities is a plus\nExcellent communication and interpersonal skills\nAbility to multitask and remain organized in a fast-paced environment\nProfessional appearance and demeanor\nFlexible schedule, including weekends and holidays\nProficiency in Microsoft Office and/or hotel systems preferred\nPhysical Requirements:\nAbility to stand for extended periods\nAbility to occasionally lift up to 25 lbs\nAbility to move throughout the resort as needed\nOmni Culture & Expectations:\nDemonstrate Omni Hotels & Resorts’ commitment to service excellence\nEmbrace a team-first mentality and collaborate across departments\nMaintain a polished and professional presentation at all times\nPerks & Benefits at Omni Hilton Head:\nCompetitive pay and opportunities for advancement\nDiscounted room rates at Omni Hotels & Resorts nationwide\nDiscounted meals during shifts\nAccess to resort amenities (based on eligibility)\nPaid time off and holiday pay (for eligible associates)\nHealth, dental, and vision insurance (for eligible associates)\n401(k) with company match (for eligible associates)\nAssociate recognition programs and team member events\nTraining and development opportunities to grow your hospitality career","description_format":"text","description_chars":2722,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure 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