Night Auditor

Overview:

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. 

Responsibilities:

· Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).

· Expeditious and diplomatic resolution of guest problems.

· Fully knowledgeable in all emergency procedures.

· Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.

· Ensure proper registration of guests and credit procedures are followed.

· Distribution of all nightly reports.

· Efficient processing of guaranteed no show billings.

· Maintain current back up reports.

· Handling Express Check-Outs ensuring their completion.

· Ensuring adherence to all systems and control procedures.

· Ensuring that third shift Night Audit checklist and responsibilities are completed.

· Balancing of daily postings and revenue

Qualifications:

· This person must have a high propensity for customer service.

· Previous cash handling experience required

· Previous night audit experience strongly preferred

· Previous full service hotel/resort front office experience required

· Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

· Ability to work cohesively with co-workers both within and outside of department

· Ability to think clearly, quickly and make concise decisions

· Ability to prioritize, organize and follow up

· Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns

· Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

· Ability to stand for prolonged periods of time.

· Requires working overnight shift.

· Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

· Must live within 50 miles of the hotel