{"id":1820265,"url":"https://alion.io/job/omnihotels-phone-operator","title":"Phone Operator","company":{"id":1755037,"name":"Omni Hotels & Resorts","domain":"omnihotels.com","url":"https://alion.io/company/omnihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":303,"ghost_share":0,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":25,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bedford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T04:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T06:56:25Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":27},"description":"Overview: \nThis team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role. \nResponsibilities: \nMaintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort. \nMaintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working. \nAnswer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management. \nTake requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable. \nDemonstrate current knowledge of all key personnel and departmental functions of the resort. \nAssist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol. \nCorrectly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management. \nTo be thoroughly acquainted with the AM and PM checklist. \nProcess guest check-outs according to Omni’s Moments of Service and Standard Operating Procedures. \nBe familiar with all systems and equipment as related to the Front Desk \nAccommodate room changes expediently. \nAssist with billing inquiries and be knowledgeable of all details included within guest folios \nLog all guest requests, service deficiencies, and work orders in Synergy and Opera. \nBe thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard. \nBe familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program). \nBe familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops). \nUnderstand the importance of our Medallia scores. \nAssist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests. \nQualifications: \nAbility to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. \nAbility to accurately and efficiently input information into computer systems. \nAbility to work cohesively with co-workers both within and outside of your department. \nAbility to multitask, prioritize, organize and follow up. \nPrevious customer service experience and cashiering is preferred. \nMust be able to work a flexible schedule and willingness to work nights, weekends, and holidays.","description_format":"text","description_chars":3182,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-04T05:10:09Z"},{"event":"close","at":"2026-10-19T23:46:39Z"},{"event":"reopen","at":"2026-10-22T03:09:12Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.626,"p_room":0.55,"age_days":27,"expected_fill_days":25,"reasons":["conf:3","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/omnihotels-phone-operator","json_url":"https://alion.io/job/omnihotels-phone-operator.json","meta":{"generated_at":"2026-10-27T10:28:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755037},"rest":"https://alion.io/mcp/rest/get_company?id=1755037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnihotels-phone-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnihotels-phone-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnihotels-phone-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnihotels-phone-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnihotels-phone-operator"}]}