{"id":2560736,"url":"https://alion.io/job/omnion-power-customer-quality-manager","title":"Customer Quality Manager","company":{"id":2583960,"name":"OmniOn Power","domain":"omnionpower.com","url":"https://alion.io/company/omnionpower","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1314},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Mandiant capa","optional":false}],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-04T05:43:42Z","board_verified":false,"closed_at":"2026-11-04T05:43:42Z","days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.\nTo return to the OmniOn Power website, click here. \nJob Summary:\nThe Customer Quality Manager is responsible for leading customer-facing quality initiatives globally forcustomers with emphasis onFiber Infrastructureproducts and solutions, serving as the primary liaison between customersand internal cross-functional teams. The initial focus willbe on a Strategic Account that is the primary OmniOn customer in this business segment. This role drives customer satisfaction through proactive quality management, rapid resolution of customer issues, effective corrective and preventive actions, and continuous improvement initiatives. The Customer Quality Manager will oversee customer escalations, supplier escalations, quality performance metrics, reliability improvement programs, and compliance with customer-specific and industry standards, and quality standards. This position partners closely with Engineering, Manufacturing, Operations, Services, Supply Chain, and Program Management teams to ensure exceptional product quality, operational excellence, and sustaincustomer confidence throughout the product lifecycle.\nThis role will report directly to the Global Quality Director and be based at OmniOn Power's HQ in Plano, TX.\nKey Responsibilities:\nServe as the primary quality contact for customers.\n\nLead customer complaint investigations using structured problem-solving methodologies (8D, DMAIC, Root Cause Analysis, etc.).\n\nCoordinate containment, corrective actions, and preventive actions (CAPA) to address customer quality concerns.\n\nEstablish and maintain customer quality dashboards and reporting systems to track key performance indicators, including PPM, complaint trends, OTD, and customer scorecard performance\n\nCollaborate with Operations, Manufacturing, Engineering, Supply Chain, Services, and Sales to resolve quality and delivery issues.\n\nManageglobal Customer Quality Engineers to drive the resolution of critical customer issues, utilizing structured problem-solving methodologies.\n\nManage customer auditsandassessments.\n\nManage warranty-related quality issues from receipt through resolution, conducting root cause analysis and implementing corrective actions to prevent recurrence.\n\nLaunch Customer HyperCare programs, conducting customer and internal quarterly business reviews (QBRs), managing escalations,andreporting to leadership.\n\nEnsure compliance with customer-specific requirements and applicable quality standards (ISO 9001, TL9000, IATF 16949, or other industry standards as applicable).\n\nAnalyze quality data to identify trends and drive continuous improvement initiatives.\n\nSupport new product introductions by ensuring customer quality requirements are incorporated into quality planning activities.\n\nLead escalation management for critical customer issues.\n\nMaintain a quality risk management framework, leveraging data analytics, lessons learned, and cross-functional collaboration to identify emerging risks and drive preventive actions.\n\nPrepare and present quality performance reports to customers and senior leadership.\n\nPartner with hyperscale and enterprise data center customers to define and achieve key quality and reliability requirements.\n\nDevelop and mentor global Customer Quality teams through targeted training, knowledge sharing, and skill-building initiatives to strengthen customer quality performance and escalation management\n\nMinimum Qualifications:\nBachelor’s degree in engineering, Quality, Manufacturing, or a related field.\n\n5-10+ years of experience in Quality Management, Customer Quality, Manufacturing Quality, or Supplier Quality.\n\nExperience managing customer complaints, corrective actions, and customer audits.\n\nStrong knowledge of quality management systems and continuous improvement methodologies\n\nProficient in Root Cause Analysis, 8D, FMEA, SPC, Control Plans, and CAPA processes.\n\nKnowledge of Quality Management System (QMS) requirements, including ISO 9001, with experience implementing and maintaining quality processes and procedures.\n\nExcellent communication, presentation, and stakeholder management skills.\n\nAbility to lead cross-functional teams and influence organizational change.\n\nStrong analytical and problem-solving abilities.\n\nPreferred Qualifications:\n10+ years of experience in Quality ManagementandCustomer QualityASQCertified Quality Manager (CMQ/OE), Certified Quality Engineer (CQE), or equivalent certification\n\nExperience with TL 9000, IATF 16949, DCE 9000, or other industry-specific quality standards\n\nLean Six Sigma Green Belt or Black Belt certification.\n\nExperience with database centers, telecommunication, electronics, or manufacturing industries.\n\nKnowledge of customer-specific requirements and regulatory standards.\n\nKnowledge of upcoming DCE 9000 Data Center standards\n\nWhy Join OmniOn Power?\nOmniOn Power is a global leader in mission-critical power systems. By joining our team, you will play a key role in ensuring our products remain compliant, trusted, and accessible to customers worldwide. You'll gain cross-functional exposure and help shape how compliance is managed across a dynamic and growing business.\n---\nOmniOn Power is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.","description_format":"text","description_chars":6048,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-14T20:32:40Z"},{"event":"close","at":"2026-11-04T05:43:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/omnion-power-customer-quality-manager","json_url":"https://alion.io/job/omnion-power-customer-quality-manager.json","meta":{"generated_at":"2026-11-06T09:26:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2583960},"rest":"https://alion.io/mcp/rest/get_company?id=2583960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnion-power-customer-quality-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnion-power-customer-quality-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnion-power-customer-quality-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnion-power-customer-quality-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnion-power-customer-quality-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2560736}},{"tool":"search_jobs","arguments":{"company":"omnionpower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2560736},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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