{"id":3672362,"url":"https://alion.io/job/omniplex-learning-customer-support-advisor","title":"Customer Support Advisor","company":{"id":2310570,"name":"Omniplex Learning","domain":"omniplexlearning.com","url":"https://alion.io/company/omniplexlearning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St Albans, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-27T15:46:42Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-07T17:23:53Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Who are we?\nAt Omniplex Learning, our mission is simple - to help organisations unlock their potential through exceptional digital learning, all in one place.\nWe’re looking for a customer-focused and proactive Customer Support Advisor to join our Customer Support & Enablement team. You’ll be the first point of contact for our customers, helping to resolve queries and ensure they receive a responsive, professional and high-quality support experience.\nWhat will you do?\nYou’ll provide first-line support across our products and services, taking ownership of customer queries and working with colleagues to deliver timely and effective resolutions.\nAct as the first point of contact for customer queries, incidents and service requests across our support channels\n\nAssess, categorise and prioritise incoming support tickets, resolving first-line issues wherever possible\n\nEscalate more complex cases to second-line support colleagues and wider business teams when required\n\nMaintain accurate case records, activity logs and customer interaction histories within Salesforce Service Cloud\n\nSupport customers through multiple channels, including email, telephone, video conferencing and community platforms\n\nContribute to Knowledge Base content, knowledge sharing and continuous improvements to our customer support service\n\nWho are we looking for?\nYou’ll be an organised and customer-focused problem-solver who communicates clearly, stays calm under pressure and takes ownership of delivering a positive customer experience.\nExperience in a customer support, service desk or customer service environment\nExcellent written and verbal communication skills, with a strong commitment to customer satisfaction\nStrong organisation and time-management skills, with the ability to prioritise competing demands\nAn analytical approach to problem-solving and excellent attention to detail\nExperience using a CRM or ticketing platform, ideally Salesforce Service Cloud\nA collaborative and proactive approach, with an interest in continuous learning; experience supporting SaaS platforms or learning technologies would be advantageous\nWhat’s in it for you?\nA competitive salary reflective of your experience\nHybrid working model, with 2-3 days a week based in our office in St Albans\n25 days annual leave plus bank holidays, and your birthday off\nInclusive Private Medical Insurance and mental health support\nGroup Life Insurance\nEnhanced family friendly policies\nRegular social events and team activities","description_format":"text","description_chars":2491,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","E-learning"],"lifecycle":[{"event":"open","at":"2026-11-03T09:42:16Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":10,"expected_fill_days":25,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/omniplex-learning-customer-support-advisor","json_url":"https://alion.io/job/omniplex-learning-customer-support-advisor.json","meta":{"generated_at":"2026-11-07T19:02:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2310570},"rest":"https://alion.io/mcp/rest/get_company?id=2310570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomniplex-learning-customer-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomniplex-learning-customer-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomniplex-learning-customer-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omniplex-learning-customer-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomniplex-learning-customer-support-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3672362}},{"tool":"search_jobs","arguments":{"company":"omniplexlearning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3672362},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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