{"id":1021239,"url":"https://alion.io/job/omnisend-deliverability-compliance-manager-cross-channel-with-sms-focus-2","title":"Deliverability & Compliance Manager (Cross-channel with SMS focus)","company":{"id":8638,"name":"Omnisend","domain":"omnisend.com","url":"https://alion.io/company/omnisend","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["BG"],"hiring_countries_total":1,"salary":{"min":3000,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":41364},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T06:00:21Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-23T21:26:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Working at Omnisend is... kind of boring.\nNot the soul-crushing kind of boring - more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions - insights do. We trust each other. We’re transparent, give actionable feedback, and honestly listen. No egos, no hand-holding - just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises - we bring in results. And yes, we have fun. But the grown-up kind - workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.\nWe are looking for a Deliverability & Compliance Manager with a cross-channel focus and deep SMS\nexpertise to help protect sender reputation, maintain compliance, and improve customer outcomes across Omnisend’s messaging channels. The primary focus of this role will be SMS operations, including toll-free number and Sender ID verification, 10DLC registration, carrier policies, delivery-receipt analysis, rejection investigation, opt-in and opt-out correctness, provider coordination, and customer-impacting incident resolution.\nThe role will also contribute to broader Deliverability & Compliance initiatives across email and SMS byimproving shared processes, documentation, standards, escalation workflows, and operational reporting. This is a hands-on individual-contributor role that does not involve people managemen\nWhat you’ll do\nSMS deliverability and compliance\n Investigate rejected, failed, delayed, or partially delivered SMS messages.\n Analyze delivery receipts, provider responses, error codes, carrier behavior, and accountconfiguration.\n\n Diagnose whether an issue is related to customer setup, content, provider behavior, carrierfiltering, account security controls, or a potential product defect.\n\nManage toll-free number, 10DLC, Sender ID, and related SMS registration workflows.\nReview business documentation and identify missing or incorrect information required forverification or number porting.\n\nInvestigate rejection patterns and recommend actions to prevent repeat failures.\nApply carrier policies, content restrictions, opt-in requirements, opt-out handling, and suppressionrules.\n\n Coordinate with SMS providers on verification delays, rejected submissions, delivery issues, andsuspected provider-side incidents.\n\nSupport customer-impact remediation, including escalation to Billing when provider incidentsresult in failed messages or credit-impacting issues.\nCross-channel deliverability and compliance\n\nContribute to deliverability and compliance operations across email and SMS.\nSupport email authentication and sender-reputation initiatives involving SPF, DKIM, DMARC,domain or IP warmup, bounce monitoring, complaint monitoring, and blocklist prevention.\n\nParticipate in compliance audits for relevant senders, accounts, and customer cohorts.\nIdentify patterns that affect deliverability across channels and recommend shared controls orprocess improvements.\n\nHelp establish consistent standards for consent, suppression, sender identity, contentcompliance, escalation, and incident documentation.\n\nApply channel-specific requirements while maintaining a consistent cross-channel operatingframework.\nIncident investigation and escalation\n\nOwn complex deliverability and compliance cases from initial investigation through resolution.\nPrepare concise escalation summaries that include the issue, impact, evidence, root-causehypothesis, requested action, and next steps.\n\nCoordinate with Customer Support, Technical Support, Billing, Product, Engineering, Legal orCompliance, and external providers.\n\nIdentify when an issue requires a product fix, provider escalation, policy clarification, customeraction, or operational workaround.\n\nFollow up with responsible teams and confirm that resolution and prevention actions have beencompleted.\n\nContribute to post-incident reviews and ensure that recurring issues are tracked over time.Documentation and operational improvement\n\nCreate and maintain playbooks, SOPs, templates, troubleshooting guides, and escalationworkflows.\n\nImprove the speed, consistency, and quality of SMS registration and approval processes.\nStandardize internal and customer-facing explanations for common verification, rejection,deliverability, and compliance scenarios.\n\nIdentify opportunities for small operational automations that reduce manual effort, errors, andunnecessary handoffs.\n\nTurn recurring incidents into prevention measures, product feedback, or process changes.\nShare knowledge with CX, Deliverability & Compliance, Product, and Engineering teams.Communication and stakeholder management\n\nExplain technical deliverability and compliance topics clearly to technical and non-technicalaudiences.\n\nProvide Customer Support teams with accurate guidance and customer-ready language.\nCommunicate provider delays, verification decisions, compliance restrictions, and technicalfindings in a concise and practical way.\n\n De-escalate difficult customer-impacting situations while maintaining policy consistency.\nKeep stakeholders informed about risks, blockers, progress, and expected resolution paths.\nWe expect that you’ll bring:\nExperience in deliverability, messaging operations, SMS operations, telecommunications,technical support, compliance operations, trust and safety, or a related field.\n\n Strong practical knowledge of SMS registration and deliverability, including toll-free verification,10DLC, Sender ID, carrier filtering, delivery receipts, and provider workflows.\n\nFamiliarity with email deliverability concepts such as SPF, DKIM, DMARC, sender reputation,domain or IP warmup, bounces, and complaints.\n\nStrong investigation and root-cause analysis skills.\nAbility to manage complex operational cases from intake through resolution.\nExperience coordinating escalations across Support, Engineering, Product, Billing, Compliance,or external providers.\n\nStrong written communication skills and the ability to create clear documentation.\nExcellent attention to detail when reviewing account information, customer documentation,message content, provider responses, and incident evidence.\n\nAbility to work independently while maintaining clear stakeholder communication.\nGood judgment when applying policies and deciding when to escalate.\nWhat we offer in return:\nGross salary starting from 3000 EUR/month based on experience \nAn unlimited learning budget for self-improvement complying with the best interest of Omnisend\nWorking methods and best practices inspired by the best tech companies in Silicon Valley\nSenior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate\nPrivate health insurance\nRemote work possibilities\nUnlimited access to psychotherapy\nA workstation budget\nPersonalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year)\nAttractive workations and team-led team-building events","description_format":"text","description_chars":7333,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Email Marketing","E-commerce Marketing"],"lifecycle":[{"event":"open","at":"2026-09-18T06:14:37Z"}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":41364,"is_top_pay":false},"html_url":"https://alion.io/job/omnisend-deliverability-compliance-manager-cross-channel-with-sms-focus-2","json_url":"https://alion.io/job/omnisend-deliverability-compliance-manager-cross-channel-with-sms-focus-2.json","meta":{"generated_at":"2026-09-23T22:33:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}