{"id":2759957,"url":"https://alion.io/job/omnissa-customer-success-manager","title":"Customer Success Manager","company":{"id":2748,"name":"Omnissa","domain":"omnissa.com","url":"https://alion.io/company/omnissa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom","Ireland"],"countries":["GB","IE"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":112000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T14:55:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nThe Elevator Pitch: Why will you enjoy this new opportunity?\nAt Omnissa, you will have the opportunity to make a significant impact while working alongside a global community of passionate professionals shaping the future of digital work. The EUC Customer Success Manager plays a critical role in accelerating Omnissa's growth by helping customers successfully adopt, expand, and realize measurable business value from Omnissa solutions. As a trusted advisor, you will partner with customers throughout their lifecycle, helping them achieve business outcomes, improve employee experience, increase operational efficiency, and maximize return on investment. Every day is different as you build strategic relationships, advocate for customers, and collaborate across Sales, Support, Product, Engineering, Professional Services, and Renewals teams.\nSuccess in the Role: What are the performance outcomes over the first 90 days you will work toward completing?\n30 Days\nDevelop relationships with key stakeholders across assigned accounts and internal account teams.\nBuild an understanding of Omnissa solutions, services, customer journeys, and success methodologies.\nLearn Customer Success tools, health metrics, engagement models, and internal processes.\nUnderstand customer objectives, strategic priorities, adoption goals, and success criteria.\nFacilitate effective communication between customers and cross-functional teams. 60 Days:\nManage a portfolio of customers with varying business objectives and maturity levels.\nBuild and maintain business outcome-focused Success Plans.\nConduct regular customer engagements, value discussions, and adoption reviews.\nServe as the voice of the customer and promote industry best practices internally.\nIdentify risks, opportunities, and adoption barriers while creating mitigation plans. 90 Days:\nDrive measurable improvements in customer health, adoption, retention, and business value realization.\nManage multi-level stakeholder engagement from administrators through executive sponsors.\nLead Executive Business Reviews aligned to customer strategic priorities.\nIdentify growth, expansion, and cross-solution adoption opportunities.\nContribute to Customer Success playbooks, customer references, success plans, case studies, and thought leadership.\nWhat type of work will you be doing?\nCustomer Success & Business Outcomes\nMaximize customer value realization and adoption of Omnissa solutions.\nDevelop and manage Customer Success Plans aligned to measurable business outcomes.\nMonitor customer health indicators and proactively address risks.\nDrive utilization, consumption, and achievement of desired outcomes. Executive Engagement & Strategic Advisory\nBuild strategic relationships with business decision makers and executive stakeholders.\nDeliver business and technical presentations from practitioner through executive level audiences.\nLead Executive Business Reviews focused on value realization, ROI, adoption, and future roadmaps.\nProvide strategic guidance and industry best practices. Retention & Growth\nSupport customer retention through proactive engagement and value realization.\nIdentify expansion, cross-sell, and broader platform adoption opportunities.\nPartner with Sales and Renewals teams to support long-term customer success. Cross-Functional Collaboration\nCollaborate with Support, Engineering, Product Management, Sales, Services, and Solution Architects.\nEnsure customer issues are addressed in a timely manner.\nAdvocate for customer needs and influence product improvements. Customer Advocacy\nDrive customer references, success stories, advisory boards, and advocacy programs.\nHelp develop roadmaps aligned to customer business priorities.\nContribute to thought leadership and Customer Success best practices. Travel may be required up to 20% depending on customer and business needs.\nRequired Qualifications & Skills\nExperience in Customer Success, Account Management, Consulting, Professional Services, or related customer-facing roles.\nProven success managing enterprise and strategic customer relationships.\nStrong executive presence, communication, presentation, and stakeholder management skills.\nAbility to align technology capabilities to business outcomes.\nExperience working in SaaS, cloud, digital workspace, infrastructure, or enterprise software environments.\nStrong analytical, problem-solving, and relationship management skills.\nPreferred Qualifications\nExperience with Omnissa, Workspace ONE, Horizon, Digital Employee Experience, or related End-User Computing solutions.\nKnowledge of Customer Success methodologies, customer health frameworks, adoption strategies, and value realization practices.\nExperience supporting renewals, retention strategies, and expansion motions.\nFamiliarity with enterprise workplace transformation and employee experience initiatives.\nWhat is the leadership like for this role? What is the structure and culture of the team like?\nThe EUC Customer Success team is focused on outcomes, not activity. We help customers realize tangible business value from their Omnissa investments while building long-term strategic partnerships. We are customer-obsessed, collaborative, innovative, and committed to continuous improvement. We share best practices openly, support one another’s development, and believe that when our customers succeed, we succeed. Team members are encouraged to bring creativity, leadership, and diverse perspectives to every engagement.\nWhere is the role located?\nThis role may be remote or office-based depending on business requirements and candidate location.\nWhy Join Omnissa?\nJoin a company dedicated to transforming digital work experiences for organizations around the world. You will have the opportunity to influence customer strategy, engage with executive stakeholders, drive measurable business outcomes, and directly contribute to customer retention, growth, and advocacy. Omnissa offers opportunities for professional development, collaboration, innovation, and career growth within a customer-centric culture.","description_format":"text","description_chars":6070,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","IT Service & Asset Management","Virtualization & Containers","Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-10-17T02:33:28Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/omnissa-customer-success-manager","json_url":"https://alion.io/job/omnissa-customer-success-manager.json","meta":{"generated_at":"2026-10-20T18:26:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2748},"rest":"https://alion.io/mcp/rest/get_company?id=2748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnissa-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnissa-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnissa-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnissa-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnissa-customer-success-manager"}]}