{"id":4066560,"url":"https://alion.io/job/omnissa-frontline-engineer-2","title":"Frontline Engineer","company":{"id":2748,"name":"Omnissa","domain":"omnissa.com","url":"https://alion.io/company/omnissa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":23,"ghost_share":0,"stale_share":0.87,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":true},{"name":"Cursor","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-11T11:33:26Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T17:24:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nWe are Omnissa! \nOmnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. \nGuided by our Core Values Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value, we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.\nWhat is the opportunity?\nWe are seeking a Frontline Engineer (MDM and Quality Systems Side of Experience is Mandate) to own product quality end-to-end from test strategy and automation to the full lifecycle of field-reported issues that reach engineering. This is a core engineering role, not a support function. It sits at the intersection of proactive quality ownership and reactive field intelligence, treating every real-world issue as a signal that strengthens the system.\nQuality Systems Engineers design and build the test gates that keeps the product reliable. They also serve as the engineering first responder when complex, high-priority issues arrive from the field - investigating, reproducing, and distilling them into precise, engineering-ready work items. Critically, the patterns they uncover flow back into test coverage, observability improvements, and product design, closing the loop between what customers experience and what engineering builds next.\nThis role owns metrics across two dimensions: the health of the product as measured through traditional quality indicators, and the health of the field feedback pipeline as measured through incoming service request volume, field issue triage velocity, and the rate at which systemic issues are eliminated. Both dimensions matter equally.\nKey Responsibilities\nTest Strategy & Quality EngineeringDesign, develop, and maintain test plans, test cases, and automated test suites covering functional, regression, integration, and system-level scenarios\nOwn test automation strategy and contribute to frameworks that improve coverage, speed, and reliability across release cycles\nEvaluate the product through the lens of usability and supportability - not just correctness - and proactively surface gaps before they reach customers\nParticipate in design and code reviews to embed quality thinking upstream in the development lifecycle\nTrack and report on quality health metrics including defect escape rates, test coverage, automation pass rates, and release readiness signals\nContribute to improvements in logging, diagnostics, and system observability that make the product easier to validate and debug\n\n Field Issue Investigation & Engineering TriageAct as the engineering first responder for complex, high-priority issues arriving from the field, owning investigation and triage end-to-end\nPerform rapid technical analysis using logs, monitoring systems (e.g., Logz.io: Modern Observability Powered by AI ), and production data to assess severity, impact scope, and failure patterns\nConduct deep technical debugging across distributed systems, APIs, services, and code paths to isolate and narrow suspected root causes\nReproduce complex field issues in local or shared environments, ensuring reliable alignment with production behavior\nEnrich issue tickets with complete technical context - logs, configurations, network traces, reproduction steps, and system behavior details - so engineering teams can act without additional clarification\nIdentify duplicate issues and link them to existing defects or known issues to maintain clean, accurate JIRA hygiene\nCollaborate with Core Engineering to validate hypotheses and confirm failure points through structured analysis\nValidate fixes in patches or releases and ensure proper issue closure including regression verification\n\nSystemic Quality Improvement & Feedback LoopAnalyze patterns across field issues and incoming customer service requests to identify systemic gaps in test coverage, observability, or product behavior\nTranslate field intelligence into concrete engineering improvements: new test cases, observability instrumentation, documentation, or product design changes\nParticipate in retrospectives for significant incidents and ensure findings produce durable improvements - not just one-time fixes\nPartner with TPMs and Engineering leadership to track field issue SLAs and resolution progress across priority tiers\nBuild and contribute to automation, scripts, and AI-assisted workflows that reduce repetitive triage work and improve engineering throughput\nSet up and maintain development and test environments required for issue reproduction and validation workflows\nRecommend and implement improvements to system observability, UX signals, and diagnostics that reduce future field issue volume\n\nRequired Qualifications\nStrong software engineering foundation with the ability to read, debug, and reason across distributed systems and microservices\nHands-on experience in software quality engineering, including test design, test automation, and defect lifecycle management\nExperience investigating production systems using logs, monitoring tools, and observability platforms\nSolid understanding of APIs, client-server architectures, and modern distributed systems\nStrong analytical and structured problem-solving ability for ambiguous, high-priority issues\nExcellent written and verbal communication skills for cross-functional work with Engineering, TPMs, and product stakeholders\nPreferred Qualifications\n Experience in enterprise device management (UEM) domains such as Apple, Android, Windows, or similar platforms\n Familiarity with AI-assisted engineering tools (Cursor, Claude, Rovo, or equivalent)\nBackground in sustaining engineering, field engineering, or production systems engineering\nExperience building or owning test automation frameworks or developer productivity tooling\nFamiliarity with observability platforms and structured log analysis\nKey Performance Indicators (KPIs)\nField Health & Issue PipelineVolume and trend of incoming customer service requests over time\nVolume and trend of field issues routed to engineering for investigation\nTime to first technical assessment of field issues\nSLA compliance for high-priority field issues\nSuccessful reproduction rate of customer-reported issues\nTime to identify root cause or failure domain\nPercentage of issues fully enriched and ready for engineering action without follow-up\nNumber of recurring issue patterns eliminated through systemic improvements\n\nProduct QualityDefect escape rate and regression rate across releases\nTest automation coverage and pass rate\nReduction in duplicate defects and improved JIRA hygiene\nContributions to logging, observability, or test coverage that measurably reduce field issue volume\nRelease readiness signal accuracy - how well pre-release quality metrics predict post-release stability\n\nWhy This Role Matters\nMost engineering organizations treat product quality and field issue response as separate concerns, handled by separate teams. Quality Systems Engineers reject that separation. They own both and in owning both, they create something neither function can create alone, a continuous, closed-loop system where real-world customer experience directly shapes what gets tested, what gets instrumented, and what gets built next.\nThe result is compounding: field issues get resolved faster, the same issues stop recurring, and the product becomes measurably more stable with every release cycle. This is quality engineering operating at its highest level of impact.\nLocation: India (Bangalore)\nLocation Type: HYBRID\nTravel Expectations: Yes \nEducation: Bachelor's Degree or equivalent combination of education and relevant professional experience.","description_format":"text","description_chars":8043,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","IT Service & Asset Management","Virtualization & Containers","Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-11-11T11:33:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:7","win:early","comp:brand"],"computed_at":"2026-11-12T00:58:09Z"},"pay":null,"html_url":"https://alion.io/job/omnissa-frontline-engineer-2","json_url":"https://alion.io/job/omnissa-frontline-engineer-2.json","meta":{"generated_at":"2026-11-12T00:58:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2748},"rest":"https://alion.io/mcp/rest/get_company?id=2748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnissa-frontline-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnissa-frontline-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnissa-frontline-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnissa-frontline-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnissa-frontline-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4066560}},{"tool":"search_jobs","arguments":{"company":"omnissa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4066560},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}