{"id":4289527,"url":"https://alion.io/job/omnissa-partner-support-specialist","title":"Partner Support Specialist","company":{"id":2748,"name":"Omnissa","domain":"omnissa.com","url":"https://alion.io/company/omnissa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":26,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:49:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T05:05:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nJob Description for Partner Support Specialist\nWhy will you enjoy this new opportunity? \nThe Partner Operations support team is part of the Sales operations team. This team enables partner, reseller and Cloud Service Providers teams to deliver on transformative outcomes by supporting them through best-in-class operational execution.\nWe are looking for Partner Support Specialist in our Partner operations support team and will be responsible for managing stakeholder’s (Partners, Distributors, Program Owners) requests & expectations when it comes to L1 and L 2 support for partner organization.\nWhen you're working for a company that shares your values, it's easier to enjoy what you do. At Omnissa we unite under a core set of Values. Each day you will be challenged to bring curiosity, diversity, and an eagerness to collaborate toward bold ideas across all aspects of our business. We do it with a spirit of inclusion and trust acting as 'One Omnissa’ to help our customers win.\nSuccess in the Role: What are the performance outcomes over the first 0-6 months you will work toward completing?\nWithin 60 days of employment, you will be able to understand the Omnissa Operational standard procedures, team ongoing projects, transactional process and initiatives and get familiar with all line of business supported by global partners. In this role, you will play a crucial part in supporting the processes pertaining to Omnissa Partner Program and Omnissa Service Provider programs. You will be working closely with the program team, partner sales, partners & distributors and downstream operational teams.\nWithin 90 days of employment, you will be supporting business through your learning where you will be providing your process advice, resolve the issues and address partner queries through calls and chat support as per program/process guidelines ensuring partner satisfaction as topmost priority.\nWithin 180 days of employment, you will be driving process improvements and initiate process excellence by providing suggestions on overall operations processes and scope of eradicating unnecessary cycles\n The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?\nProcess requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA’s \nHandling priorities /escalations without dependency \nWork cross-functionally with other teams for resolving issues \nInvolve in simple & medium transactional processing activities \nAct as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/create new process framework \nParticipate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies \nMust be ready to take calls / support chats to provide quality resolutions to our customers/partners \nHandle end-to-end case management/P0 management /identify potential escalations & address it on timely manner \nProactive measures to avoid escalations \nCreate and participate in creating documentation \nSkillset required to perform the activity\nCustomer service experience \nExcellent communication skills (verbal and written) \nFamiliar with Salesforce \nPrioritization skills \nAnalytical skills \nPrevious experience of partner program is a plus\nWhat is the leadership like for this role? What is the structure and culture of the team like?\nThis role will report into the Manager, Debarun Banerjee, who believes in a ‘forward together’ approach and liaises with senior leadership and sales teams within the organisation to drive consistent and scalable framework and governance to enable business operations, sales operations and sales teams to deliver best in class services.\n Where is this role located? \nHybrid: The role is considered Hybrid and will be a mix of working from a local Omnissa office (co workspace) and remote depending on your preferences and the arrangements determined with your future manager.","description_format":"text","description_chars":4129,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","IT Service & Asset Management","Virtualization & Containers","Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-11-13T22:49:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/omnissa-partner-support-specialist","json_url":"https://alion.io/job/omnissa-partner-support-specialist.json","meta":{"generated_at":"2026-11-14T13:03:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2748},"rest":"https://alion.io/mcp/rest/get_company?id=2748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnissa-partner-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnissa-partner-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnissa-partner-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnissa-partner-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnissa-partner-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4289527}},{"tool":"search_jobs","arguments":{"company":"omnissa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4289527},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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