{"id":4178141,"url":"https://alion.io/job/omnitech-customer-support-representative","title":"Customer Support Representative","company":{"id":816192,"name":"Omnitech","domain":"omnitech.gr","url":"https://alion.io/company/omnitech-gr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gerakas, Greece","Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1000,"max":1100,"currency":"EUR","period":"month","gross":false,"usd_annual":14652},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nOmnitech S.A., an authorised Samsung service center, is looking for a dynamic and adaptable Customer Support & Logistics Specialist to work across four connected areas: Customer Support, Logistics, Front Desk and Data Entry.\nThis is a hands-on, multi-department role at the heart of our daily operations. You will be the main contact for manufacturers, major retail and telecom partners, and our partner network, while making sure every device that passes through our service center is received, registered, shipped and supported correctly.\nKey Responsibilities\n\nDaily Operations Support\nWork across the Customer Support, Logistics, Front Desk and Data Entry areas as daily priorities require.\nCover for colleagues in any of these positions when needed.\nFollow procedures, systems and partner requirements accurately.\nCustomer Support & Partner Communication\nMonitor incoming emails and resolve issues promptly.\nAct as the main contact for manufacturers' call centers, major customers (leading electronics retailers and telecom operators) and our partner network.\nManage cases from manufacturers' call centers.\nHandle service issues and give technical clarifications on device faults, in cooperation with the technical team.\nManage the company's Viber channel for business communication.\nRespond to and manage Google reviews.\nWarranty & Partner Processes\n\nManage Samsung RMA cases.\nManage Samsung DOA cases for telecom partners.\nManage additional partner devices, such as employee devices from telecom partners.\nHandle live demo cases for telecom partners, including proforma issuance, system updates and coordination with third-party repair centers.\nLogistics, Front Desk & Data Entry\n\nHandle device reception, registration, pick-up and dispatch.\nResolve issues at the front desk, pick-up and dispatch points.\nMake sure all devices and cases are recorded accurately in SoftOne.\nSupport and resolve operational issues related to device reception, registration, pick-up and dispatch, ensuring devices move correctly through each stage of the service process. \nCost & System Management\n\nMonitor cost inquiries from third-party service providers and coordinate with partner repair centers.\nUpdate ERP with charge approvals and rejections, and keep the accounting department informed.\nReporting\n\nPrepare daily shipment and pending-case reports for key retail partners.\nPrepare weekly reports on live demo cases for telecom partners.\nPrepare monthly reports on partner devices for invoicing by the accounting team.\nPrepare monthly reports to Samsung on extended warranty (Softcare) cases.\nPrepare shipment reports for retail partners as needed.\nRequirements\nA diploma (e.g. IEK or college) or a university degree.\nBasic computer skills and good knowledge of MS Office, especially Excel and Outlook.\nFluent Greek and good English.\nΑπαραίτητα Προσόντα:\nRequirements\nA diploma (e.g. IEK or college) or a university degree.\nBasic computer skills and good knowledge of MS Office, especially Excel and Outlook.\nFluent Greek and good English.\nKey Skills We're Looking For\nFast-paced and quick decision-making: Able to work fast and make the right decisions under pressure.\nMultitasking and problem-solving: Able to handle many different tasks at once and fix problems quickly.\nGreat communication and teamwork: A real team player who communicates clearly with everyone, from colleagues to major partners.\nPoliteness and strong ethics: Polite, respectful and honest in everyday work.\nConsidered an Advantage\nExperience at an authorised service center or repair company.\nKnowledge of warranty processes such as RMA and DOA.\nExperience with SoftOne or another ERP system.\nExperience in logistics, front desk or customer support.\nΠαροχές:\nWhat We Offer\nSalary of €1,000–€1,100 gross per month, depending on experience.\nA full-time, permanent position based in Gerakas, Athens.\nFull training on our systems, partners and service procedures.\nWork with major international brands and leading Greek retail and telecom partners.\nA stable, varied role in a growing 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