{"id":3090650,"url":"https://alion.io/job/omnitrans-logistics-client-success-specialist","title":"Logistics Client Success Specialist","company":{"id":2621486,"name":"Omnitrans","domain":"omnitrans.com","url":"https://alion.io/company/omnitrans-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States","New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T04:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-10T06:00:43Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Metro Customs Brokers, a subsidiary of Omnitrans Inc. ( A fastfrate Group Company) , is looking for a Client Success Specialist to join our Client Success Team in the US.\n\nWe are seeking a Client Success Specialist to:\nCollaborate with Business Units to provide an unparalleled onboarding experience to new clients and add value to the customers’ journey by leveraging expertise to resolve problematic situations quickly.\nWork closely with team members by sharing client insights and developing strategies for retention and growth of the client portfolio.\nMonitor account performance through variance analysis to ensure projected volumes are actualized.\n\nWhat You will Do:\nInitiate client onboarding meetings.\nDevelop Account Management SOP for new clients.\nCoordinate with departments to ensure successful integration into operations.\nWork with clients to rectify areas of non-compliance as identified by the Customs Brokerage operations group (i.e., documentation issues, etc.) during the onboarding cycle.\nMake certain that client inquiries are resolved within the respective internal operational or functional teams during the onboarding cycle.\nBe fully versed in all of Metro/ Omnitrans’ product and service offerings to ensure a long-term value strategy that will align with the clients' mission-focused outcomes.\nDrive the usage of products and technology solutions and ensure that clients receive quality service while taking advantage of company products and solutions.\nWork with various internal resources required for integration.\nConduct product demonstrations of Metro/Omnitrans technology products and train clients as required in the use of the various systems.\nExplain Metro/ Omnitrans’ various online tools (i.e., track and trace, e-billing, etc.) to clients, through presentations and product demonstrations. \nMonitor the client’s satisfaction at specific service milestones.\nIdentify growth opportunities and log in to Salesforce \nAnalyze client feedback and work through internal collaboration to improve all aspects of the client’s onboarding experience \nTransition the account to the Client Experience team for ongoing account management.\nPerform general administrative duties.\n\nWhat You Bring:\nA degree in Business Administration or Supply Chain is an asset. \nA minimum of 3 years of relevant experience working in a customs brokerage or freight forwarding environment.\nExperienced in using a CRM platform such as Salesforce or the likes\nThrives in a start-up environment – creative problem solver, proficient at systems/process integration & driving proactive suggestions for improvement. \nResults-oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines.\nSolid background in operations.\nStrong analytical skills.\nCapable of navigating the company to obtain information for clients.\nAbility to proactively problem-solve and troubleshoot issues ranging from minor processes to complex business solutions.\nAbility to organize, work in a highly autonomous environment and be accountable.\nExcellent verbal and written communication skills in English.\n\nWhat We Offer:\nTo be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years.\nTo work with a highly collaborative team and strong professionals in the industry.\nIndustry leading compensation package.\nHave access to a complete insurance program.\n401K and contribution of the company.\nA hybrid work environment with two days per week at the office.\nA work environment that allows you to bring your ideas to life and develop your potential.\nWork-life balance.\n$60,000- $75,000\nSalary range varies depending on location, relevant experience, qualifications, and skills.\n\n#LI-Hybrid","description_format":"text","description_chars":3834,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Transportation & Logistics","Supply Chain","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-22T14:43:29Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/omnitrans-logistics-client-success-specialist","json_url":"https://alion.io/job/omnitrans-logistics-client-success-specialist.json","meta":{"generated_at":"2026-11-10T06:33:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2621486},"rest":"https://alion.io/mcp/rest/get_company?id=2621486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnitrans-logistics-client-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnitrans-logistics-client-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnitrans-logistics-client-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnitrans-logistics-client-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnitrans-logistics-client-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3090650}},{"tool":"search_jobs","arguments":{"company":"omnitrans.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3090650},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}