{"id":1625520,"url":"https://alion.io/job/omnitrax-multisite-operations-manager","title":"Multisite Operations Manager","company":{"id":2091323,"name":"OmniTRAX","domain":"omnitrax.com","url":"https://alion.io/company/omnitrax","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T02:26:20Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Position Summary\nThe Multisite Operations Manager is a key member of the property leadership team, providing operational leadership across a four-property, 915-unit multifamily campus. This role partners closely with the Senior Community Manager, who oversees the high-rise towers, and the Community Manager, who oversees the three additional communities, to drive consistent execution, exceptional resident service, strong property presentation, financial performance, and team effectiveness across the campus.\nThe Multisite Operations Manager provides an additional layer of experienced leadership across all four properties, with direct responsibility for the leasing team and broad ownership of day-to-day operations, resident escalations, financial performance, compliance, property standards, and cross-property initiatives.\nThis role is designed for an experienced multifamily Property Manager who is comfortable operating at scale and who brings strong judgment, a high level of accountability, and a hands-on approach to property operations. The successful candidate will be highly visible throughout the communities, consistently evaluate the properties through the eyes of residents and prospective residents, and take ownership of ensuring issues are identified, communicated, and resolved.\n\nKey Responsibilities\nProperty Operations & Standards\nMaintain a strong, visible presence across all four communities and take an active role in the day-to-day operation and presentation of the properties.\nRoutinely walk buildings, grounds, common areas, amenities, parking areas, leasing spaces, model units, vacant apartments, and tour routes to ensure the communities consistently meet established standards.\nIdentify cleanliness, maintenance, landscaping, lighting, signage, safety, presentation, or operational concerns and ensure appropriate team members take timely corrective action.\nFollow identified issues through resolution rather than simply referring them to another team or department.\nEvaluate the properties from the perspective of residents and prospective residents and continually identify opportunities to improve the overall experience.\nPartner closely with maintenance leadership to ensure property-condition standards, priorities, and expectations are clearly understood and consistently executed.\nEnsure models, vacant apartments, amenities, common areas, and tour routes remain clean, well-maintained, attractive, and ready to show.\nIdentify operational inconsistencies across the properties and implement processes, standards, and expectations that improve execution.\nCoordinate cross-property initiatives and ensure agreed-upon priorities are completed accurately and on schedule.Step into operational issues when needed, assess the situation, determine the appropriate course of action, and drive the issue to resolution.\nMaintain awareness of activity and conditions throughout the campus and proactively escalate significant risks or concerns to property leadership.\nResident Experience & Customer Service\nChampion a culture of exceptional customer service across all four communities and set clear expectations for how residents and prospects are treated at every point of interaction.\nHold team members accountable for responsive, professional, courteous, and solution-oriented communication.\nEnsure resident concerns are acknowledged promptly, communicated through resolution, and not allowed to stall between individuals or departments.\nTake ownership of elevated resident concerns and complex service issues requiring management-level judgment.\nApproach resident concerns with urgency, empathy, professionalism, and sound judgment while balancing resident needs, company policies, operational considerations, and financial impact.\nEnsure residents receive clear and timely communication when maintenance issues, capital projects, building operations, or other property matters affect their homes or community.\nCoach team members on effectively handling resident concerns, difficult conversations, and challenging situations with professionalism, empathy, and a solutions-oriented approach.\nReinforce the expectation that every team member takes ownership of the resident experience rather than simply handing an issue off to another person or department.\nRegularly review resident feedback, surveys, online reviews, and recurring concerns to identify trends and opportunities for service improvement.\nIdentify breakdowns in processes or communication that negatively affect residents and work with the appropriate teams to implement improvements.\nModel a visible, approachable leadership presence and build strong relationships with residents, prospects, and team members.\nMaintain high expectations for professionalism, responsiveness, accuracy, and follow-through throughout the resident experience.\nLeasing Team Leadership & Performance\nDirectly lead, manage, coach, and develop the leasing team across all four communities.\nSet clear expectations for leasing performance, customer service, professionalism, responsiveness, follow-up, and accountability.\nHold the leasing team accountable for both sales performance and the quality of the prospect and resident experience.\nRegularly observe leasing activity and provide direct coaching on tours, prospect engagement, needs discovery, follow-up, closing techniques, and overall sales effectiveness.\nEnsure prospects receive prompt, professional, and personalized communication from initial inquiry through move-in.\nMonitor traffic, lead response, conversion, leasing velocity, occupancy, availability, renewals, and other key leasing-performance metrics.\nUse leasing and traffic data to identify performance gaps and implement appropriate coaching or operational adjustments.\nConduct regular leasing-team meetings, coaching sessions, and performance discussions.\nSupport recruiting, onboarding, training, scheduling, performance management, and ongoing development of leasing-team members. \nEnsure leasing professionals maintain strong knowledge of the communities, apartment availability, pricing, promotions, amenities, neighborhood, and competitive market.\nPartner with property leadership to develop leasing strategies and ensure consistent execution across the campus.\nEnsure models, tour routes, vacant apartments, leasing offices, and amenity spaces consistently provide a high-quality prospect experience.\nIdentify opportunities to improve leasing conversion, occupancy, resident retention, and overall sales effectiveness.\nCreate a culture in which leasing professionals understand that exceptional service and strong sales performance are equally important expectations of the role.\nTeam Leadership & Accountability\nProvide experienced operational leadership, coaching, and direction across the property-management teams.\nReinforce performance expectations, operating standards, service standards, and established property priorities.\nHold team members accountable for completing commitments and following through on resident and operational issues.\nHelp managers identify performance gaps and provide coaching, training, or accountability as appropriate.\nSupport employee development, onboarding, and succession planning across the properties.\nServe as a knowledgeable and accessible leadership resource while maintaining clear alignment with the Senior Community Manager and Community Manager.\nFoster strong communication and collaboration between leasing, maintenance, resident services, and property-management teams.\nIdentify opportunities to improve workflows, team communication, accountability, and operational efficiency.\nSupport staffing coverage and allocation of resources across the campus as business needs change. \nLead by example through professionalism, urgency, accountability, visibility, and follow-through.\nFinancial Performance & Reporting\nTake an active role in monitoring and improving the financial and operational performance of the properties.\nReview budgets, forecasts, revenue, expenses, occupancy, collections, concessions, and operating results to identify trends, variances, and areas requiring attention.\nWork with property leadership to develop and implement action plans when financial or operational results are not meeting expectations.\nAssist with annual budgeting, forecasting, reforecasting, and business planning.\nMonitor delinquency and collections activity and ensure established collection processes are consistently followed.\nSupport invoice review, purchasing controls, expense management, and other financial processes.\nReview leasing, occupancy, renewal, and revenue performance in conjunction with financial results to ensure operational decisions support overall property performance.\nHelp prepare ownership, leadership, and operational reporting as needed.\nUse financial and operational data to identify opportunities to improve revenue, control expenses, and strengthen property performance.\nEnsure team members understand how their operational decisions and daily execution affect overall property results.\nCompliance & Risk Management\nHelp ensure operations across all four communities comply with company policies, lease requirements, Fair Housing regulations, applicable laws, and established operating procedures.\nMaintain strong knowledge of required documentation, notices, leasing practices, resident-account procedures, and compliance standards.\nReview files, documentation, notices, and operating practices when appropriate to ensure consistency and accuracy.\nIdentify compliance or operational risks and take appropriate action to correct issues or escalate concerns.\nAssist property leadership with resident disputes, incidents, documentation, and other risk-management matters.\nSupport internal audits, property reviews, and implementation of corrective actions.\nReinforce consistent documentation and adherence to established policies and procedures across the teams.\n\nQualifications\n5+ years of multifamily property-management experience.\nMinimum 2 years of experience as the primary Property Manager, Community Manager, or equivalent onsite leader with responsibility for overall property operations.\nExperience managing a large multifamily community, multi-building asset, or multi-property portfolio strongly preferred.\nDemonstrated experience directly leading and developing leasing teams.\nStrong record of delivering a high level of resident and customer service.\nDemonstrated ability to manage complex resident concerns and challenging situations with professionalism, sound judgment, and appropriate follow-through.\nStrong operational eye with demonstrated attention to cleanliness, curb appeal, property condition, presentation, and resident-facing standards.\nDemonstrated experience with property financials, budgeting, forecasting, expense management, collections, and operational reporting.\nExperience supervising, coaching, developing, and holding employees accountable for performance.\nStrong understanding of leasing operations, sales performance, resident relations, Fair Housing, and multifamily compliance.\nDemonstrated ability to independently identify operational issues, establish priorities, and drive matters through resolution.\nStrong organizational skills and the ability to effectively manage priorities across four communities totaling approximately 915 units. \nAbility to balance strategic priorities with hands-on involvement in daily property operations.\nSound judgment and the ability to make decisions within established authority while recognizing when escalation is appropriate.\nStrong written and verbal communication skills.\nExperience with Yardi, Funnel, and Rentana is a plus.\n\nLeadership Profile\nThe successful Multisite Operations Manager will be an experienced Property Manager who takes ownership of both the performance and presentation of the communities. This individual should naturally notice when something is out of place, understand how seemingly small details affect resident and pr...","description_format":"text","description_chars":14352,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Relocation assistance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Transportation & Logistics","Rail Transport"],"lifecycle":[{"event":"open","at":"2026-10-01T20:57:43Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.711,"p_room":0.55,"age_days":45,"expected_fill_days":36,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/omnitrax-multisite-operations-manager","json_url":"https://alion.io/job/omnitrax-multisite-operations-manager.json","meta":{"generated_at":"2026-10-18T04:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2091323},"rest":"https://alion.io/mcp/rest/get_company?id=2091323"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fomnitrax-multisite-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fomnitrax-multisite-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fomnitrax-multisite-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/omnitrax-multisite-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fomnitrax-multisite-operations-manager"}]}