{"id":1242342,"url":"https://alion.io/job/omotenashi-enterprise-customer-success","title":"Enterprise Customer Success","company":{"id":2677792,"name":"Omotenashi.cloud","domain":"omotenashi.cloud","url":"https://alion.io/company/omotenashi-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HERP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T08:24:36Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-11-01T17:51:46Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Enterprise Customer Success\nDescription\nNaturebeach Technologiesは、企業活動における「関係構築」を企業資産として活用する、新しい経営基盤 Relationship Capital Platform を開発しています。\n現在提供しているOmotenashi.cloudでは、企業・人物・市場の変化をAIで分析し、営業機会につながる情報や次に取るべきアクションを提案しています。\nCustomer Successは、単なるプロダクト活用支援ではなく、顧客企業の営業活動・関係構築プロセスを理解し、Omotenashi.cloudを通じた新しい業務フローの設計・定着を推進する役割です。\n顧客とともに成功モデルをつくり、まだ存在しない市場カテゴリーを成長させる重要なポジションです。\n＜業務内容＞\nEnterprise Customer Successとして、大手企業への導入支援から活用定着、継続的な価値提供までを担当いただきます。\n導入・活用支援\n顧客企業へのオンボーディング設計\n利用目的・業務フローの整理\nOmotenashi.cloud活用プロセスの設計\n社内展開・利用促進支援\n顧客価値創出\n顧客課題のヒアリング\n利用データ分析\n活用状況の可視化\n成果創出に向けた改善提案\nプロダクト改善\n顧客フィードバックの収集\nProduct / Engineeringチームへの改善提案\n新機能検証・プロトタイプ協力\nEnterprise対応\n経営層・営業責任者とのコミュニケーション\n契約更新・アップセル支援\n顧客との長期的な関係構築\nRequirements\nNaturebeach Technologiesは、企業活動における「関係構築」を企業資産として活用する、新しい経営基盤 Relationship Capital Platform を開発しています。\n現在提供しているOmotenashi.cloudでは、企業・人物・市場の変化をAIで分析し、営業機会につながる情報や次に取るべきアクションを提案しています。\nCustomer Successは、単なるプロダクト活用支援ではなく、顧客企業の営業活動・関係構築プロセスを理解し、Omotenashi.cloudを通じた新しい業務フローの設計・定着を推進する役割です。\n顧客とともに成功モデルをつくり、まだ存在しない市場カテゴリーを成長させる重要なポジションです。\n＜業務内容＞\nEnterprise Customer Successとして、大手企業への導入支援から活用定着、継続的な価値提供までを担当いただきます。\n導入・活用支援\n顧客企業へのオンボーディング設計\n利用目的・業務フローの整理\nOmotenashi.cloud活用プロセスの設計\n社内展開・利用促進支援\n顧客価値創出\n顧客課題のヒアリング\n利用データ分析\n活用状況の可視化\n成果創出に向けた改善提案\nプロダクト改善\n顧客フィードバックの収集\nProduct / Engineeringチームへの改善提案\n新機能検証・プロトタイプ協力\nEnterprise対応\n経営層・営業責任者とのコミュニケーション\n契約更新・アップセル支援\n顧客との長期的な関係構築\nPreferred Experiences\nBtoB SaaSのCustomer Success経験\nEnterprise SaaS導入経験\n営業企画・業務改善経験\nコンサルティング経験\nCRM/SFAツールの導入・活用経験\n大手企業向けプロジェクトマネジメント経験\n新規プロダクトの立ち上げ経験\nカスタマーサクセス組織の立ち上げ経験\nWe are looking for\n顧客の成功を自分ごととして考えられる方\nユーザーの声をもとにプロダクトを進化させたい方\n決められた運用ではなく、最適な仕組みを設計できる方\n顧客・営業・開発をつなぐハブになれる方\n長期的な信頼関係づくりを大切にできる方\n新しい市場カテゴリーを一緒につくることに挑戦したい方\nWorking Conditions\nSalary\n※経験・能力を考慮の上、決定します。\n※成果に応じた評価制度あり\n※ストックオプション制度あり（予定）\nLocation\n東京本社（東京都港区）\n※リモート勤務可能\nJob Type\n正社員\nWork hours\n勤務時間：\nフレックスタイム制（コアタイムなし）\n標準勤務時間：\n9:00〜18:00\nProbation period\nあり（6ヶ月）\nBenefits\n社会保険完備\n交通費支給\nリモートワーク制度\nフレックスタイム制度\nPC貸与\n書籍・学習支援\nAIツール利用環境提供\nカンファレンス参加支援\n健康診断\nストックオプション制度（予定）","description_format":"text","description_chars":1997,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:57:47Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long 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