Account Manager (Malaysia)

Key Accountabilities

Sales Management

• Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment.
• Optimize customer base regarding portfolio sales & value proposition and long-term success.
• Manage all aspects of customer interface within responsibilities.
• Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships.
• Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers.

Pricing, Market Insights & Strategy Alignment

• Coordinate pricing strategies in close collaboration with the OPP Sales Leader (VP AP), Product Management, and Business/Application Development
• Conduct and coordinate market analyses to support company and principal objectives, providing insights for future product needs and market opportunities.
• Provide relevant and timely market information as required

Pipeline & Opportunity Management

• Manage the lead pipeline and maintain a structured opportunity pipeline within the assigned territory.
• Track, update, and report on business opportunities, new projects, and market developments on both regular and ad-hoc bases.

Account Management & Customer Engagement

• Manage all aspects of the customer interface, including complaint handling and resolution.
• Maintain strong and enduring customer relationships through frequent face-to-face interactions and proactive engagement.
• Prepare written reports detailing account status, activities, opportunities, and planned actions to support business development and alignment with internal stakeholders.

Internal Communication & Collaboration

• Ensure effective communication and alignment among Sales Managers, the Business Leader, and Product Managers regarding business opportunities, market progress, and key customer developments.
• Work collaboratively to support the introduction of new products and facilitate strategic initiatives.

JOB REQUIREMENTS

Education

• Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or equivalent in a related field.
• A Master’s degree (e.g. MBA or MSc) is considered an added advantage.

Experience

• At least more than 3 years of experience in a similar role, ideally in a B2B environment.
• Experience in the Polymer industry is a mandatory.

Knowledge and skills

• Must be adept at negotiation and customer service.
• Creative and critical thinking skills.
• Proven initiative in identifying and progressing new business opportunities.
• Good presentation skills.
• Thorough understanding of the industry.
• Self-motivated, independent and result oriented.

Other requirements

• Possess a valid driving license.
• Excellent command of both oral and written local language and English is required.
• Additional languages will be beneficial.
• Ability & willingness to travel extensively within the assign territory and work a flexible schedule to include evenings and overnight accommodation.