Senior Specialist Learning & Development

KEY ACCOUNTABILITIES

Learning & Development Service Delivery and Operational Execution

• Coordinate and execute assignedglobal andregional Learning & Development operational activities accurately and on time according to defined work instructions,SLAsand quality standards

• Support administration ofglobal andregional learning programs and globally defined learning initiatives delivered within the assigned region, including session setup, participant and cohort coordination, enrolment tracking, attendancefollow-upand completion monitoring

• Administer learning requests, standard cases and operational escalations in case/ticket management tools and ensuretimelyupdates,documentationand closure

• Coordinate withglobal andregional HR stakeholders, managers, employees, trainers,vendorsand service partners to supporttimelycompletion of learning activities Identify delays, missing information, capacity constraints, data qualityissuesor process deviations and escalate them where required

Learning Systems, Data Quality, Documentation and Reporting

• Maintainaccuratelearning data in relevant HR systems, learning management systems or learning administration tools for the assignedglobal andregional scope

• Administer learning catalogue, courses, offerings, campaigns, curricula, assignments, enrolments, attendancerecordsand completion data in line with defined global and regional standards

• Prepare, review and update learning documentation, templates,recordsand operational materials in line with applicable procedures and controls

• Prepare standardglobal andregional Learning & Development reports, data extracts, dashboardinputsand status updates in line with defined templates,timelinesand data quality standards

• Support KPI tracking and service performance monitoring by providingaccurateoperational information, case statusupdatesand data inputs for the assigned region

Learning Program, Content and Vendor Coordination

• Support the operational rollout of learning programs, developmentinitiativesand learning campaigns across relevant employee groups in the assigned region

• Coordinate operational activities with internal subject matter experts, facilitators, externalprovidersand learning content platforms

• Support content and course administration, including version tracking, upload coordination, metadatamaintenanceand retirement of outdated learning items

• Support vendor-related administration, including scheduling, participant coordination, purchase or invoice follow-up inputs and service quality feedback whererequired

• Provide operational input toglobal andregional learning needs planning and capacity discussions based on demand, participation,completionand feedback data

Stakeholder Support,Guidanceand Issue Resolution

• Respond to standard and complex Learning & Development queries from employees, managers, HR stakeholders, businesscontactsand service partners within the assignedglobal andregional scope

• Provide clear and service-oriented guidance on learning process steps, system actions, enrolments, completions, reporting outputs and required documentation

• Act as aglobal andregional operational subject matter expert for learning administration topics and support less experienced team members with knowledge sharing and issue resolution

• Coordinate with adjacent HR Operations, Talent & Performance,ITand process teams to resolve operational issues and ensure consistent service delivery

• Escalate complex,sensitiveor policy-related cases, recurring issues and risks to the Team Lead or relevant process owner

Implementation of Changes, Compliance and Continuous Improvement

• Apply and support theglobal andregional rollout of new or updated work instructions, tools, templates, reportingformatsand procedures related to Learning & Development operations

• Participate in testing, training and implementation activities related to changesimpactinglearning processes, system configuration, integrations,reportingor service delivery

• Contribute improvement ideas based on daily operational experience, stakeholder feedback, reportinginsightsand recurring issues

• Execute activities in compliance with HR policies, internal controls, audit requirements, learning documentation standards and data privacy requirements

• Handle confidential employee and learning data securely and promptly report compliance, dataprivacyor documentation concerns

• Support the operational rollout of learning programs, developmentinitiativesand learning campaigns across relevant employee groups in the assigned region

• Coordinate operational activities with internal subject matter experts, facilitators, externalprovidersand learning content platforms

• Support content and course administration, including version tracking, upload coordination, metadatamaintenanceand retirement of outdated learning items

• Support vendor-related administration, including scheduling, participant coordination, purchase or invoice follow-up inputs and service quality feedback whererequired

JOBREQUIREMENTS

Education

• University degree in Human Resources, Business Administration, Psychology, Organizational Development, Education, Learning & Development, Information Systems, or a related field

• Specialization or coursework in Learning & Development, Talent Management, Organizational Development, adult learning, instructional design, HRsystemsor learning management systems is beneficial

Experience

• A minimum of 5-10 years of relevant working experience in Learning & Development, HR Operations, Talent Management, shared services, servicedeliveryor a related operational role

• Experience executing or coordinating learning program administration, learning catalogue management, learning system administration, reporting or case/ticket handling activities

• Experience working with learning vendors, facilitators, HRstakeholdersand business contacts in a process-driven operational environment

• Experience supporting process improvements, system changes,testingor rollout activities in Learning & Development is beneficial

Knowledge and skills

• Strong understanding of Learning & Development process steps within the hire-2-retire value chain

• Knowledge of learning program administration, learning catalogue and curriculum management, enrolment tracking, completionmonitoringand learning documentation

• Experience working with HR systems, learning managementsystemsor learning administration tools and case/ticket management tools

• Ability to coordinate operational learning activities,maintaindata accuracy and meet defined timelines in an SLA-driven environment

• Good reporting and data quality skills, including preparation of standard reports, data extracts, statusupdatesand KPI inputs

• Strong attention to detail and ability to handle learning records, employee data and documentation consistently Service-oriented communication skills with employees, managers, HR stakeholders,vendorsand business contacts

• Analytical and problem-solving skills for operational issues and learning administration escalations Ability to organize own workload, prioritize tasks andsupport knowledge sharing across the team Basic HR compliance awareness, including data privacy, internalcontrolsand audit documentation requirements

• Knowledge of Cornerstone system as an advantage

Other requirements

• Excellent command of both oral and written English

• Good command of both oral and writtenadditionallanguage is beneficial

• Ability to handle confidential information and employee learning data securely

• Comfortable coordinating with other teams,vendorsand service partners

• Strong attention to detail for learning data, reports, employeerecordsand documentation

Reporting Line(s)

• Solid line(s) to: Head of Talent & Performance

• Dotted line(s) to: Global Talent Manager

Performance Measures

• Timely andaccuratecompletion of assigned Learning & Development activities in line with agreed SLAs

• Accuracy and completeness of learning data, catalogue records, employee learning records,documentationand standard reports

• On-time setup, coordination and completion tracking of learning programs,offeringsand campaigns

• Quality and consistency of learning system administration and operational documentation

• Stakeholder satisfaction with operational support, reporting support and query handling

• Number and quality of escalations, reworkitemsand data/documentation/reporting defects

POSITION SCOPE

Working Relationships

Internal contacts

Head of Talent & Performance

Global Talent Manager

Learning & Development team

Specialist Talent & Performance

Process teams hire-2-retire

E2E service lines

HR Business Partners and business contacts

IT support

External contacts

Service and outsourcing partners supporting Learning & Development operations

Vendors of operational tools, HR systems, learning management systems and related application management partners

External learning providers, facilitators, assessment providers, learning content platforms and talent development solution vendors