{"id":3323310,"url":"https://alion.io/job/omya-senior-specialist-learning-development","title":"Senior Specialist Learning & Development","company":{"id":5547,"name":"Omya","domain":"omya.com","url":"https://alion.io/company/omya","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T08:55:28Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T04:31:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"KEY ACCOUNTABILITIES\nLearning & Development Service Delivery and Operational Execution\nCoordinate and execute assignedglobal andregional Learning & Development operational activities accurately and on time according to defined work instructions,SLAsand quality standards\n\nSupport administration ofglobal andregional learning programs and globally defined learning initiatives delivered within the assigned region, including session setup, participant and cohort coordination, enrolment tracking, attendancefollow-upand completion monitoring\n\nAdminister learning requests, standard cases and operational escalations in case/ticket management tools and ensuretimelyupdates,documentationand closure\n\nCoordinate withglobal andregional HR stakeholders, managers, employees, trainers,vendorsand service partners to supporttimelycompletion of learning activities Identify delays, missing information, capacity constraints, data qualityissuesor process deviations and escalate them where required\n\nLearning Systems, Data Quality, Documentation and Reporting\nMaintainaccuratelearning data in relevant HR systems, learning management systems or learning administration tools for the assignedglobal andregional scope\n\nAdminister learning catalogue, courses, offerings, campaigns, curricula, assignments, enrolments, attendancerecordsand completion data in line with defined global and regional standards\n\nPrepare, review and update learning documentation, templates,recordsand operational materials in line with applicable procedures and controls\n\nPrepare standardglobal andregional Learning & Development reports, data extracts, dashboardinputsand status updates in line with defined templates,timelinesand data quality standards\n\nSupport KPI tracking and service performance monitoring by providingaccurateoperational information, case statusupdatesand data inputs for the assigned region\n\nLearning Program, Content and Vendor Coordination\nSupport the operational rollout of learning programs, developmentinitiativesand learning campaigns across relevant employee groups in the assigned region\n\nCoordinate operational activities with internal subject matter experts, facilitators, externalprovidersand learning content platforms\n\nSupport content and course administration, including version tracking, upload coordination, metadatamaintenanceand retirement of outdated learning items\n\nSupport vendor-related administration, including scheduling, participant coordination, purchase or invoice follow-up inputs and service quality feedback whererequired\n\nProvide operational input toglobal andregional learning needs planning and capacity discussions based on demand, participation,completionand feedback data\n\nStakeholder Support,Guidanceand Issue Resolution\nRespond to standard and complex Learning & Development queries from employees, managers, HR stakeholders, businesscontactsand service partners within the assignedglobal andregional scope\n\nProvide clear and service-oriented guidance on learning process steps, system actions, enrolments, completions, reporting outputs and required documentation\n\nAct as aglobal andregional operational subject matter expert for learning administration topics and support less experienced team members with knowledge sharing and issue resolution\n\nCoordinate with adjacent HR Operations, Talent & Performance,ITand process teams to resolve operational issues and ensure consistent service delivery\n\nEscalate complex,sensitiveor policy-related cases, recurring issues and risks to the Team Lead or relevant process owner\n\nImplementation of Changes, Compliance and Continuous Improvement\nApply and support theglobal andregional rollout of new or updated work instructions, tools, templates, reportingformatsand procedures related to Learning & Development operations\n\nParticipate in testing, training and implementation activities related to changesimpactinglearning processes, system configuration, integrations,reportingor service delivery\n\nContribute improvement ideas based on daily operational experience, stakeholder feedback, reportinginsightsand recurring issues\n\nExecute activities in compliance with HR policies, internal controls, audit requirements, learning documentation standards and data privacy requirements\n\nHandle confidential employee and learning data securely and promptly report compliance, dataprivacyor documentation concerns\n\nSupport the operational rollout of learning programs, developmentinitiativesand learning campaigns across relevant employee groups in the assigned region\n\nCoordinate operational activities with internal subject matter experts, facilitators, externalprovidersand learning content platforms\n\nSupport content and course administration, including version tracking, upload coordination, metadatamaintenanceand retirement of outdated learning items\n\nSupport vendor-related administration, including scheduling, participant coordination, purchase or invoice follow-up inputs and service quality feedback whererequired\n\nJOBREQUIREMENTS\nEducation\nUniversity degree in Human Resources, Business Administration, Psychology, Organizational Development, Education, Learning & Development, Information Systems, or a related field\n\nSpecialization or coursework in Learning & Development, Talent Management, Organizational Development, adult learning, instructional design, HRsystemsor learning management systems is beneficial\n\nExperience\nA minimum of 5-10 years of relevant working experience in Learning & Development, HR Operations, Talent Management, shared services, servicedeliveryor a related operational role\n\nExperience executing or coordinating learning program administration, learning catalogue management, learning system administration, reporting or case/ticket handling activities\n\nExperience working with learning vendors, facilitators, HRstakeholdersand business contacts in a process-driven operational environment\n\nExperience supporting process improvements, system changes,testingor rollout activities in Learning & Development is beneficial\n\nKnowledge and skills\nStrong understanding of Learning & Development process steps within the hire-2-retire value chain\n\nKnowledge of learning program administration, learning catalogue and curriculum management, enrolment tracking, completionmonitoringand learning documentation\n\nExperience working with HR systems, learning managementsystemsor learning administration tools and case/ticket management tools\n\nAbility to coordinate operational learning activities,maintaindata accuracy and meet defined timelines in an SLA-driven environment\n\nGood reporting and data quality skills, including preparation of standard reports, data extracts, statusupdatesand KPI inputs\n\nStrong attention to detail and ability to handle learning records, employee data and documentation consistently Service-oriented communication skills with employees, managers, HR stakeholders,vendorsand business contacts\n\nAnalytical and problem-solving skills for operational issues and learning administration escalations Ability to organize own workload, prioritize tasks andsupport knowledge sharing across the team Basic HR compliance awareness, including data privacy, internalcontrolsand audit documentation requirements\n\nKnowledge of Cornerstone system as an advantage\n\nOther requirements\nExcellent command of both oral and written English\n\nGood command of both oral and writtenadditionallanguage is beneficial\n\nAbility to handle confidential information and employee learning data securely\n\nComfortable coordinating with other teams,vendorsand service partners\n\nStrong attention to detail for learning data, reports, employeerecordsand documentation\n\nReporting Line(s)\nSolid line(s) to: Head of Talent & Performance\n\nDotted line(s) to: Global Talent Manager\n\nPerformance Measures\nTimely andaccuratecompletion of assigned Learning & Development activities in line with agreed SLAs\n\nAccuracy and completeness of learning data, catalogue records, employee learning records,documentationand standard reports\n\nOn-time setup, coordination and completion tracking of learning programs,offeringsand campaigns\n\nQuality and consistency of learning system administration and operational documentation\n\nStakeholder satisfaction with operational support, reporting support and query handling\n\nNumber and quality of escalations, reworkitemsand data/documentation/reporting defects\n\nPOSITION SCOPE\nWorking Relationships\nInternal contacts\nHead of Talent & Performance\nGlobal Talent Manager\nLearning & Development team\nSpecialist Talent & Performance\nProcess teams hire-2-retire\nE2E service lines\nHR Business Partners and business contacts\nIT support\nExternal contacts\nService and outsourcing partners supporting Learning & Development operations\nVendors of operational tools, HR systems, learning management systems and related application management partners\nExternal learning providers, facilitators, assessment providers, learning content platforms and talent development solution 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