Specialist Invoice Management
Service Performance and Issue Resolution
Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
Process supplier invoices, perform three-way matching (purchase order, goods receipt, invoice) and post transactions in the ERP system.
Identify and flag blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries for resolution.
Escalate unresolved exceptions and recurring issues to the Team Lead Invoice Management.
Support first-level query resolution by gathering relevant documentation and information.
Implementation of Changes and Improvements
Support standardization efforts within the Purchase-2-Pay operations team by adhering to updated work instructions and processes.
Contribute improvement ideas based on day-to-day operational observations to the Team Lead.
Participate in pilot activities, testing, and training related to changes impacting the operational line.
Apply prescribed AI tools and automation capabilities as directed to support efficient invoice processing.
Financial Accuracy and Reconciliation
Perform accurate and timely invoice postings, ensuring correct allocation to cost centers, GL accounts and tax codes.
Support period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts under guidance of the Team Lead.
Verify accuracy of supplier invoices, purchase orders, receipts, and system postings for standard transactions.
Stakeholder Management and Communication
Collaborate with the Team Lead Invoice Management to ensure alignment with daily operational targets.
Communicate with suppliers and internal stakeholders (Procurement, Business Units) on standard invoice queries and clarifications.
Engage with colleagues within the Purchase-2-Pay team to ensure coordinated service delivery.
Education
University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields
Relevant vocational education with significant experience may be considered
Experience
1-3 years of experience in a process- or function-related operational role, preferably within Accounts Payable, General Accounting or Financial Operations
First practical experience in invoice processing or AP operations (e.g., internship, working student, junior role)
Knowledge and skills
Knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable and invoice posting
Familiarity with Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR; exposure to Esker is a plus
Awareness of internal controls and compliance for purchasing and AP processes
Comfortable communicating with Procurement, Business Units, Finance and suppliers on standard queries
Ability to handle confidential commercial and financial information appropriately
Strong attention to detail for financial postings, supporting documentation and approval workflows
P2P transaction execution (invoice entry, receipt matching, PO referencing)
Other requirements
Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances
Basic understanding of period-end cut-off procedures and their impact on financial reporting
High accuracy in processing invoices, PO data, spending lines and receipt confirmations
Exposure to dispute and exception handling, including flagging invoice mismatches (price, quantity, GR/IR variances) for resolution by senior team members
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Invoice Management
Dotted line(s) to: n/a
Number of direct reports: n/a
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal contacts:
Team Lead Invoice Management
Other Team Members within own team
Other Team Members within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Suppliers and external business partners as required for daily operations