Specialist Payments Management

Service Performance and Issue Resolution

• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
• Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility.
• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
• Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries.
• Escalate recurring issues, risks, and structural defects to the Team Lead.

Implementation of Changes and Improvements

• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
• Collaborate with the process management team by providing operational input to enhance underlying processes.
• Apply new or updated work instructions, tools, and systems in daily work.
• Submit improvement ideas to the continuous improvement backlog.
• Participate in pilot activities, testing, and training related to process changes.
• Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.

Financial Accuracy and Reconciliation

• Create payment proposals accurately and on time, in line with agreed payment terms and schedules.
• Execute payment runs, ensuring timely and error-free processing.
• Perform payment reconciliation activities accurately and on time, in coordination with Treasury.
• Ensure accuracy and completeness of payment processing and related systempostings within own scope of work.
• Identify payment exceptions and discrepancies and resolve them or escalate as appropriate.

Stakeholder Management and Communication

• Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery.
• Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities.

JOB REQUIREMENTS

Education

• Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field

Experience

• 1-3 years of experience in a process or function related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations
• First practical experience in payments processing or AP operations (e.g., internship, working student, junior role)

Knowledge and skills

• Knowledge of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission
• Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions
• Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury
• Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers
• Ability to handle confidential commercial and financial information appropriately
• P2P master data and transaction administration
• Strong attention to detail for financial postings, supporting documentation and approval workflows

Other requirements

• Solid understanding of P2P systems and invoice-to-pay workflows
• Knowledge of internal controls and compliance for AP processes
• High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Team Lead Payments Management

Dotted line(s) to:

Number of direct reports: N/A

Number of dotted line reports: N/A

Performance Measures

Performance measures will be defined based on individual service obligations and operational KPIs.

Working Relationships

Internal contacts:

• Team Lead Payments Management
• Other Team Members within own team
• Other Team Members within Purchase-2-Pay and adjacent processes
• Process management within Purchase-2-Pay
• HR, IT support
• Business contacts

External contacts

• Service providers or external business partners as required for daily operations