{"id":3654803,"url":"https://alion.io/job/omya-team-lead-employee-administration","title":"Team Lead Employee Administration","company":{"id":5547,"name":"Omya","domain":"omya.com","url":"https://alion.io/company/omya","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T01:24:17Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T17:45:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"KEY ACCOUNTABILITIES\nService Performance and Issue Resolution\nCoordinate daily employee administration operational tasks, ensuring timely and accurate execution in line with work instructions, service level agreements and quality standards\nMonitor team-level KPIs, SLAs, workload, backlogs and operational priorities, implementing corrective actions when deviations occur\nAct as the initial escalation point for operational issues and exceptions related to employee administration, employee records, documentation, reporting outputs, departure and redeployment administration\nSupport resolution of first-level escalations related to employee data changes, employee documentation, case handling, standard and ad hoc reporting, analytics inputs and data quality topics\nEscalate structural issues, compliance risks, recurring defects or policy-related cases to the appropriate process owner, HR function or leadership channel\nEmployee Administration, Data Accuracy and Compliance\nEnsure consistent execution of employee administration activities across the hire-2-retire lifecycle, including employee data updates, employment changes, employee records, documentation and certificates or attestations where applicable\nOversee administrative management of departure and redeployment processes, ensuring timely completion, accurate documentation and appropriate escalation of sensitive cases\nReview accuracy and completeness of employee data, HR documentation, operational reports, analytics inputs and case records prepared by the team\nEnsure compliance with HR policies, work instructions, internal controls, audit requirements and data privacy standards\nEnsure required control checks, documentation standards and evidence retention are performed consistently by the team\nReporting, Analytics and Data Quality\nOversee delivery of standard employee administration reports, dashboards, KPI inputs, data extracts and recurring reporting activities in line with defined timelines and data quality standards\nCoordinate preparation of ad hoc reports and basic analytics related to employee administration topics, such as employee data changes, case volumes, service performance, departures, redeployment and data quality trends\nEnsure consistent use of agreed reporting definitions, data sources, templates and calculation logic in collaboration with process management and reporting stakeholders\nIdentify recurring data quality issues through reporting and analytics outputs and initiate follow-up or corrective actions with the team and relevant stakeholders\nSupport operational decision-making by providing transparent insights on workload, backlog, case resolution, SLA performance and data/documentation defects\nImplementation of Changes and Improvements\nCollaborate with process management and adjacent hire-2-retire teams to drive continuous improvement of employee administration, reporting and analytics processes\nSupport the rollout of new or updated work instructions, tools, templates, standard reports, dashboards and procedures impacting employee administration activities\nCollect improvement ideas from the team and contribute to the operational improvement backlog\nParticipate in pilot activities, testing, training and knowledge transfer related to changes impacting the operational line\nSupport standardization, automation and simplification initiatives aimed at improving data quality, reporting reliability, efficiency and customer satisfaction\nTeam Leadership and People Development\nLead and develop the team within the employee administration operational line\nMonitor team workload, support capacity planning and allocate tasks based on priorities, skills and service requirements\nIdentify skill gaps and training needs and support onboarding, knowledge transfer and capability development within the team\nActively promote and embody the organization’s culture and values among team members\nStakeholder Management and Communication\nCollaborate closely with the Head of Employee Administration & HR Systems to ensure alignment between team execution and operational targets\nEngage with other Team Leads within hire-2-retire and adjacent processes to ensure coordinated service delivery\nMaintain regular exchange with process experts, HR stakeholders and business contacts to ensure consistent interpretation and execution of employee administration, reporting and analytics processes\nProvide transparent updates on operational performance, reporting insights, risks, priorities and improvement topics to relevant stakeholders\nJEducation\nBachelor's degree in Human Resources, Business Administration, Economics, Administration, Information Systems, or a related field\nSpecialization or coursework in HR Operations, Employee Administration, HR Data Management, HR Information Systems, service delivery or hire-to-retire processes is beneficial\nExperience\nA minimum of 5-10 years of relevant experience in HR Operations, employee administration, shared services, service delivery or a related operational role\nProven experience in employee data administration, employee records/documentation, employee lifecycle administration, departure administration, redeployment administration, case handling or standard operational reporting\nFirst leadership or coordination experience, such as acting as senior specialist, subject matter expert, deputy team lead or team coordinator\nExperience working in an SLA-driven operational environment with work instructions, controls and data privacy requirements\nKnowledge and skills\nTrack record in operational service delivery and performance management within an HR Operations / employee administration environment\nUnderstanding of the hire-2-retire value chain, including Talent Acquisition, Onboarding, Core HR, Employee Administration, Time & Attendance, Payroll interfaces, Talent/Performance, Learning, Compensation & Benefits and Offboarding\nStrong understanding of employee administration processes, employee master data, employee records, documentation, departure and redeployment administration\nExperience with case and ticket management, operational reporting, KPI/SLA performance tracking, data extracts and basic analytics\nGood understanding of reporting definitions, data quality checks, dashboard inputs and operational performance metrics\nGood understanding of HR systems from an operational user perspective; HR Systems / HRIS ownership is not part of this role\nFamiliarity with continuous improvement methodologies and process standardization\nStrong organizational skills to lead SLA-driven employee administration, reporting and analytics delivery\nAnalytical, problem-solving and decision-making capabilities\nStrong leadership, stakeholder management and communication skills across functions\nHR compliance awareness, including data privacy, internal controls and audit documentation requirements\nOther requirements\nExcellent command of both oral and written English Good command of an additional language is beneficial\nAbility to handle confidential information securely\nComfortable coordinating with other teams and stakeholders\nStrong attention to detail for employee data, employee records and HR documentation\nPOSITION SCOPE\nReporting Line(s)\nSolid line(s) to: Head of Employee Administration & HR Systems\nPerformance Measures\nTimely delivery of standardized and compliant employee administration activities in line with agreed SLAs\nAccuracy and completeness of employee master data, employee records, HR documentation, standard reports and analytics inputs\nQuality and timeliness of employee administration reporting, dashboards, data extracts and KPI inputs\nQuality and timeliness of departure and redeployment administration\nStakeholder satisfaction with employee administration, reporting and analytics service delivery and support\nTeam workload, backlog, capacity and case resolution performance\nNumber and quality of escalations, rework items, control findings and data/documentation/reporting defects\n\nWorking Relationships\nInternal contacts:\nHead of Employee Administration & HR Systems\nOther Team Leads within hire-2-retire and adjacent processes\nTeam Lead HR Systems / HRIS\nE2E service line\nProcess management within hire-2-retire\nIT support\nHR Business Partners and business contacts\nPayroll & Time, Compensation & Benefits, Talent Acquisition & Onboarding and Talent & Performance teams\nExternal contacts\nService and outsourcing partners supporting employee administration activities\nExternal authorities, auditors or providers where required for employee administration, documentation or departure processes","description_format":"text","description_chars":8588,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Minerals","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-03T01:24:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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