{"id":2866537,"url":"https://alion.io/job/on-callsupport-tier-ii-engineer","title":"Tier II Engineer","company":{"id":4417074,"name":"On Callsupport","domain":"on-callsupport.com","url":"https://alion.io/company/on-callsupport","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Virginia Beach, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"CMMC","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"WordPress","optional":false},{"name":"Google Workspace","optional":true},{"name":"PHP","optional":true},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-10-19T14:53:50Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T12:30:06Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Tier II IT Support Engineer\nOn Call Computer Solutions, LLC\nLocation: Virginia Beach, VA\nEmployment Type: Full-Time\nBase Salary: $55,000-$60,000 annually\nCommission Opportunity: $10,000+ annually in potential additional earnings\nTarget Total Compensation: $65,000-$70,000+ annually (base salary plus potential commissions)\nAbout On Call Computer Solutions\nFounded in 2003, On Call Computer Solutions, LLC is a nationally recognized Managed IT Services and Cybersecurity provider specializing in supporting businesses operating in highly regulated environments, including the Defense Industrial Base (DIB).\nAs an Authorized CMMC Third-Party Assessment Organization (C3PAO), we help organizations navigate complex cybersecurity requirements, protect their technology infrastructure, and maintain compliance with standards such as NIST SP 800-171, DFARS, and CMMC.\nOur team supports clients nationwide, delivering managed IT services, cybersecurity solutions, Microsoft 365 GCC High environments, cloud infrastructure, and compliance consulting.\nWe believe in developing our employees, rewarding initiative, and creating opportunities for long-term professional growth.\nPosition Overview\nWe are seeking a motivated, technically proficient Tier II IT Support Engineer to join our growing team in Virginia Beach, Virginia. (Google Worskpace and EHR Systems experience a big plus!)\nThis position is ideal for an IT professional with strong troubleshooting abilities, excellent customer service skills, and experience supporting multiple business environments.\nAs a Tier II Engineer, you will serve as a key technical resource for our clients, resolving escalated support requests, administering Microsoft environments, deploying cybersecurity solutions, and assisting with client onboarding and infrastructure projects.\nYou will work with experienced engineers, cybersecurity professionals, and cloud architects while gaining exposure to advanced Microsoft technologies, GCC High environments, and cybersecurity compliance frameworks.\nWe are looking for someone who takes ownership of their work, communicates professionally, and enjoys solving challenging technical problems.\nKey Responsibilities\nTechnical Support & Troubleshooting\nDiagnose and resolve Windows 10/11 workstation, laptop, application, and peripheral issues.\nTroubleshoot software crashes, performance issues, operating system errors, and user profile problems.\nPerform workstation imaging, Windows upgrades, system rebuilds, and hardware replacements.\nProvide remote and onsite technical support to business clients.\nTroubleshoot printers, scanners, network copiers, and scan-to-email functionality.\nMicrosoft 365 & Cloud Administration\nAdminister Microsoft 365, Exchange Online, SharePoint, OneDrive, and Microsoft Teams.\nManage user accounts, shared mailboxes, permissions, licensing, and multifactor authentication.\nTroubleshoot Microsoft Entra ID authentication, account access, and synchronization issues.\nSupport Microsoft Intune device enrollment and endpoint management.\nAssist with Microsoft 365 GCC High environments and Azure Virtual Desktop under senior engineering guidance.\nCoordinate Microsoft licensing changes and provisioning with internal teams.\nNetworking & Infrastructure\nTroubleshoot business networks, internet connectivity, DNS, DHCP, VPNs, and wireless infrastructure.\nAssist with next-generation firewall configuration, deployment, and troubleshooting.\nSupport switches, wireless access points, IP phones, and network-connected devices.\nCoordinate with internet service providers and telecommunications vendors.\nTroubleshoot Windows Server, Active Directory, Group Policy, Remote Desktop Services, and file-sharing issues.\nMonitor backup alerts, assist with restoration requests, and coordinate with backup vendors.\nCybersecurity & Managed Services\nDeploy and maintain endpoint protection, managed detection and response, and security monitoring solutions.\nSupport application allowlisting, endpoint privilege management, and security policy configuration.\nTroubleshoot email security, identity protection, MFA, and endpoint encryption.\nReview and respond to routine security alerts, escalating potential incidents to the Security team.\nDeploy and configure standardized cybersecurity solutions for new and existing clients.\nAssist with client environments subject to CMMC and NIST SP 800-171 cybersecurity requirements.\nClient Onboarding & Deployment\nAssist with onboarding new clients into our managed IT services platforms.\nInstall and configure remote monitoring and management agents, security applications, and endpoint protection tools.\nDeploy new and replacement workstations, including software installation, user configuration, and connectivity testing.\nSupport infrastructure upgrades, firewall installations, and client technology transitions.\nFollow established deployment procedures and escalate complex technical issues when appropriate.\nPerform basic client website content updates and troubleshooting, primarily within WordPress.\nClient Communication & Documentation\nCommunicate directly with clients through phone, email, and remote support sessions.\nProvide timely updates regarding troubleshooting progress, scheduled work, and issue resolution.\nMaintain accurate ticket documentation within our professional services automation platform.\nDocument troubleshooting steps, technical configurations, and completed work.\nCollaborate with internal engineering, cybersecurity, and account management teams.\nIdentify opportunities to improve client environments and refer appropriate recommendations to our Sales team.\nRequired Qualifications\nMinimum 3 years of professional IT support experience, preferably including 1-2 years in a Tier II or Managed Service Provider environment.\nStrong Windows 10/11 troubleshooting and workstation administration skills.\nExperience administering Microsoft 365, Exchange Online, Entra ID, and user licensing.\nWorking knowledge of TCP/IP, DNS, DHCP, VPNs, wireless networking, and firewall fundamentals.\nFamiliarity with Windows Server, Active Directory, Group Policy, and file-sharing permissions.\nExperience using remote monitoring and management (RMM) tools and IT ticketing systems.\nAbility to independently troubleshoot and resolve routine Tier II technical issues.\nStrong organizational skills and attention to technical documentation.\nExcellent written and verbal communication skills.\nAbility to manage multiple client requests and prioritize competing technical issues.\nValid driver's license and reliable transportation for occasional client site visits.\nWillingness to participate in an after-hours on-call rotation.\nPreferred Qualifications\nPrevious experience working for a Managed Service Provider (MSP).\nGoogle Workspace Experience\nEHI systems and avoiding PHI best practices\nExperience with Microsoft 365 GCC High or regulated government contractor environments.\nFamiliarity with CMMC, DFARS, or NIST SP 800-171.\nExperience configuring next-generation firewalls, VPNs, and network security policies.\nKnowledge of Microsoft Intune, Autopilot, and endpoint deployment.\nExperience with application allowlisting, managed EDR, SIEM, and identity threat detection.\nExperience supporting backup and disaster recovery solutions.\nBasic WordPress administration experience.\nExperience supporting multiple clients across different technical environments.\nPreferred Certifications\nCompTIA Network+\nCompTIA Security+\nMicrosoft Certified: Endpoint Administrator Associate (MD-102)\nMicrosoft 365 Certified: Administrator Expert (MS-102)\nMicrosoft Certified: Azure Fundamentals (AZ-900)\nCertifications are preferred but not required. Relevant hands-on experience and demonstrated technical ability will be strongly considered.\nCompensation & Commission Opportunities\nBase Salary: $50,000-$60,000 annually, depending on experience, technical qualifications, and demonstrated proficiency.\nIn addition to base compensation, employees are eligible to participate in On Call Computer Solutions' company-wide Sales Commission Program.\nOur commission structure provides opportunities to earn additional compensation through qualifying business opportunities, including:\nEquipment and software sales.\nNew managed IT service agreements.\nCybersecurity and compliance consulting opportunities.\nEligible cloud engineering and migration projects.\nOther qualifying products and services under the company's commission agreement.\nEmployees who identify opportunities to improve client environments and help generate new business may qualify for additional compensation under the applicable commission schedule.\nTarget Total Annual Compensation: $65,000-$70,000+, including potential commissions.\nCommission earnings are variable, are not guaranteed, and are subject to the company's Sales Commission Schedule Agreement, including applicable eligibility, allocation, and payment provisions.\nEmployee Benefits\nAt On Call Computer Solutions, we believe our employees are the foundation of our success.\nOur benefits package includes:\nEmployer-sponsored health insurance with 50% of employee-only premiums paid by the company.\nCompany-paid $50,000 life insurance policy.\nEmployer-paid short-term and long-term disability insurance.\nOptional dental, vision, supplemental life, and additional insurance coverage.\nSIMPLE IRA retirement plan with a 3% employer match after meeting eligibility requirements.\n128 hours of annual paid time off for eligible full-time employees, with additional PTO based on tenure.\nProfessional development and certification opportunities.\nOpportunities for advancement into senior engineering, cloud infrastructure, and cybersecurity positions.\nA collaborative team environment with access to experienced technical professionals.\nAdditional benefits are subject to applicable company policies and plan eligibility requirements.\nWhat Success Looks Like\nSuccessful Tier II Engineers at On Call Computer Solutions demonstrate the ability to:\nResolve technical issues efficiently. Independently troubleshoot routine Tier II issues while appropriately escalating complex infrastructure and cybersecurity problems.\nDeliver excellent client service. Maintain professional communication, provide timely updates, and create positive client experiences.\nMaintain accurate documentation. Ensure service tickets and technical records are complete, accurate, and understandable.\nSupport secure client environments. Properly deploy, maintain, and troubleshoot standardized IT and cybersecurity solutions.\nContinue developing technical expertise. Expand knowledge of Microsoft technologies, cybersecurity platforms, networking, and compliance-driven environments.\nBuild Your Career With On Call\nAt On Call Computer Solutions, this is more than another IT support position.\nYou will have the opportunity to work with a nationwide client base, learn from experienced engineers and cybersecurity professionals, and develop technical expertise in some of the industry's most demanding environments.\nWe value accountability, initiative, professionalism, and employees who are willing to learn and grow.\nIf you enjoy solving technical challenges, supporting clients, and developing your career in managed IT services and cybersecurity, we encourage you to apply.\nJoin On Call Computer Solutions and become part of a team committed to delivering exceptional service, protecting our clients, and advancing the future of cybersecurity.\nOn Call Computer Solutions, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to protected characteristics under applicable federal, state, and local law. Job Offers are contingent upon certain goals being met and employment is at-will, where applicable under state law.","description_format":"text","description_chars":11759,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-19T17:54:42Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.617,"p_room":0.578,"age_days":8,"expected_fill_days":7,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/on-callsupport-tier-ii-engineer","json_url":"https://alion.io/job/on-callsupport-tier-ii-engineer.json","meta":{"generated_at":"2026-10-28T14:03:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417074},"rest":"https://alion.io/mcp/rest/get_company?id=4417074"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fon-callsupport-tier-ii-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fon-callsupport-tier-ii-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fon-callsupport-tier-ii-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/on-callsupport-tier-ii-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fon-callsupport-tier-ii-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2866537}},{"tool":"search_jobs","arguments":{"company":"on-callsupport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2866537},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}