{"id":2182431,"url":"https://alion.io/job/onapp-support-engineer-l2","title":"Support Engineer, L2","company":{"id":2128220,"name":"OnApp","domain":"onapp.com","url":"https://alion.io/company/onapp","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Bash","optional":true},{"name":"DHCP","optional":true},{"name":"Jira","optional":true},{"name":"Prometheus","optional":true},{"name":"Proxmox VE","optional":true},{"name":"Python","optional":true},{"name":"Red Hat","optional":true},{"name":"VMWare","optional":true},{"name":"VPN","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-10-09T15:16:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T09:40:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Technical Support Engineer - L2\nType of engagement: B2B\nType of environment: Remote\nLocation: Ukraine, to support our Ukranian team\nAbout Virtuozzo\nVirtuozzo develops infrastructure software that helps cloud service providers, SaaS companies, and enterprises run cloud and AI workloads more efficiently. Our technology spans operating systems, virtualization, storage, orchestration, management, automation, and protection, helping organizations improve performance and reliability while reducing infrastructure costs and complexity.\nWe enable our partners to build, operate, and grow cloud services on their own infrastructure and under their own brand. With deep engineering expertise and a long history of pioneering container-based virtualization, we contribute to foundational open-source projects including OpenVZ, the Linux kernel, Kubernetes, CRIU, KVM, and OpenStack.\nAbout the Role\nWe’re looking for a Technical Support Engineer to join our Support Team and provide L2 support for our partners’ cloud and virtualization environments. This role suits someone with practical Linux experience and a background in technical support or system administration who can independently investigate issues, implement solutions, and manage cases through to resolution.\nYou’ll work directly with partners and collaborate with L3 support and engineering teams on complex technical challenges, while continuing to deepen your expertise across the Virtuozzo product portfolio.\nPrimary Duties & Responsibilities\nProvide L2 technical support as part of our 24/7 support operation, with alternative schedules available.\nAssess and prioritize incoming support requests based on severity and business impact.\nIndependently research, diagnose, and resolve issues involving Linux, virtualization, networking, and cloud infrastructure.\nAnalyze logs, system configurations, and performance data to identify causes and recommend corrective actions.\nEscalate complex issues to L3 support or engineering with clear findings, diagnostic evidence, and reproduction steps where applicable.\nOwn support cases through to resolution, keeping customers informed with timely, clear, and professional updates.\nMaintain and expand the Knowledge Base with troubleshooting guides, documented solutions, and recurring issue findings.\n\nSkills Required\nPrevious experience in technical support, Linux system administration, or a similar technical role.\nSolid understanding of Linux operating systems and practical experience working from the command line.\nAbility to troubleshoot Linux services, processes, permissions, package management, and system logs.\nWorking knowledge of TCP/IP, DNS, HTTP/HTTPS, SSH, FTP, and SMTP, with practical network troubleshooting skills.\nA structured approach to problem-solving and the ability to investigate issues independently.\nIntermediate or higher English proficiency, both written and spoken, with the ability to explain technical issues clearly.\nStrong communication skills, attention to detail, and ownership of customer issues.\nAbility to prioritize competing requests and remain calm during critical incidents.\nAvailability to work an agreed shift schedule supporting a 24/7 service.\n\nBonus Skills\nExperience with virtualization technologies such as KVM, Proxmox, or VMware.\nFamiliarity with containers, Kubernetes, OpenStack, or cloud platforms.\nExperience with monitoring and ticketing tools such as Zabbix, Prometheus, Zendesk, or Jira.\nExperience configuring or troubleshooting DHCP, DNS, and VPN services.\nBash or Python scripting skills for troubleshooting and automation.\nFamiliarity with storage technologies and troubleshooting.\nRelevant certifications, such as LPI or Red Hat.\n\nWhat You’ll Achieve at Virtuozzo\nDeepen your expertise in Linux, virtualization, cloud infrastructure, storage, and networking through enterprise support cases.\nBuild practical experience supporting XaaS services and containerized environments.\nCollaborate with experienced support engineers and product engineering teams.\nHelp partners maintain reliable services and resolve issues affecting their customers.\nContribute to better support processes, technical documentation, and troubleshooting practices.\nDevelop your technical career within a global infrastructure software company.\n\nWhat We Offer\nRemote work options and flexibility within your agreed support schedule.\nShare options, giving everyone a stake in our success.\nSupport in obtaining private medical insurance.\nA referral bonus program.\nRecognition programs and learning opportunities.\nB2B Contracting in Ukraine\nA smart, friendly team that values reliability, simplicity, and automation.","description_format":"text","description_chars":4651,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Stock options"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-10-09T15:16:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":64,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/onapp-support-engineer-l2","json_url":"https://alion.io/job/onapp-support-engineer-l2.json","meta":{"generated_at":"2026-10-12T14:18:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22533,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2128220},"rest":"https://alion.io/mcp/rest/get_company?id=2128220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonapp-support-engineer-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonapp-support-engineer-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonapp-support-engineer-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onapp-support-engineer-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonapp-support-engineer-l2"}]}