{"id":1657431,"url":"https://alion.io/job/onapp-technical-support-engineer-l2","title":"Technical Support Engineer, L2","company":{"id":2128220,"name":"Onapp","domain":"onapp.com","url":"https://alion.io/company/onapp","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Red Hat","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T16:33:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Technical Support Engineer\nAbout Virtuozzo\nVirtuozzo is a leader in infrastructure system software for AI. We provide optimised operating systems, orchestration, virtualisation, storage, and management technologies to service providers, SaaS companies, and enterprises. Our solutions deliver mainframe-like performance, reliability, and security while dramatically reducing overall cost and complexity.\nOur technology enables customers to build, operate, and monetise cloud services on their own infrastructure, under their own brand, and on their own terms. At Virtuozzo, you’ll join a globally distributed support team known among our customers for providing top-tier technical support. As a Technical Support Engineer, you will provide second-level support and Virtuozzo product expertise to customers around the world.\nResponsibilities\nProvide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues in collaboration with customer technical teams and internal teams.\nAnalyse the technical performance and reliability of products, systems, and services based on customer requests.\nManage customer communication and provide feedback in accordance with defined quality standards, customer satisfaction requirements, and SLAs.\nMaintain the internal and external knowledge base covering Virtuozzo products and troubleshooting procedures.\nRequirements\nDesire to grow as an IT professional, with a focus on developing advanced Linux expertise.\nUnderstanding of operating system structure and Linux configuration.\nExperience installing, configuring, upgrading, and maintaining Linux operating systems.\nExperience configuring networking and network services in Linux environments.\nExperience using Linux troubleshooting and monitoring utilities.\nUpper-intermediate or higher English proficiency.\nStrong communication and interpersonal skills.\nAbility to remain calm and focused while investigating and resolving technical issues.\nExperience with Docker, Kubernetes, or OpenStack would be an advantage.\nRed Hat or LPI certification would be a strong advantage.\nWith Virtuozzo, You Will\nDevelop advanced knowledge of how Linux works with support from our trainers and an experienced team of professional support engineers.\nLearn how Linux-based infrastructure is used by service providers and enterprises worldwide.\nBuild a strong technical foundation for further career development within Virtuozzo.\nWork directly with global customers and further develop your technical communication and problem-solving skills.\nWhat We Offer\nRemote working model:Join an international, distributed team while maintaining flexibility in how you work.\nB2B contracting from Serbia, BiH, Georgia, and N. Macedonia:Work with Virtuozzo through an independent contractor arrangement.\nProfessional growth:Training budget, certification support, mentorship, and career progression opportunities.\nInclusive, multicultural culture:Work alongside talented engineers from around the world on infrastructure-grade cloud products.\nAdditional programmes:Recognition initiatives, referral bonuses,technical talks, and other learning activities.\nGlobal impact:Contribute directly to customer satisfaction while providing valuable feedback that helps our Engineering teams improve Virtuozzo products.","description_format":"text","description_chars":3320,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T02:17:03Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":71,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/onapp-technical-support-engineer-l2","json_url":"https://alion.io/job/onapp-technical-support-engineer-l2.json","meta":{"generated_at":"2026-10-03T00:56:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":703,"day_limit":5000,"remaining_today":4297,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}