{"id":1956760,"url":"https://alion.io/job/onapsis-junior-technical-support-specialist-level-1-night-shift","title":"Junior Technical Support Specialist Level 1 - Night Shift","company":{"id":176052,"name":"Onapsis","domain":"onapsis.com","url":"https://alion.io/company/onapsis","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Linux","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-06T12:59:43Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T09:13:23Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the job\nThe world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes.\nWe’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. You’ll build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. This role requires working during night, from 18:00 to 02:30 AM.\nWhat you will be doing, your legacy: \nRespond to incoming customer cases and inquiries via the SFDC ticketing system.\nGather key technical details from customers to assist in troubleshooting.\nPerform initial investigation steps using internal documentation, tools, and knowledge base.\nValidate customer entitlement and licensing, including system IDs (SIDs) and license key registration.\nAssist in adding, updating, or verifying licensed systems and users tied to customer subscriptions.\nCollaborate with internal teams to ensure license usage aligns with customer contracts.\nDocument case details, actions taken, and resolution steps in the ticketing system.\nEscalate unresolved or complex issues to Level II/III engineers.\nSupport senior engineers in issue investigations, testing, and customer follow-up.\nSuggest or draft updates for the internal knowledge base.\nParticipate in ongoing training on SAP concepts, Onapsis platform capabilities, and cybersecurity fundamentals.\nRequirements:\n 0-2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome).\nBasic understanding of IT concepts such as operating systems, networking, and enterprise applications.\nStrong communication and problem-solving skills.\nAbility to learn quickly and follow structured troubleshooting processes.\nComfort working with ticketing systems and documenting technical interactions.\nInterest in developing skills in SAP, enterprise security, and Onapsis products\nDesired skills or interests in:\nFamiliarity with Linux OS basics.\nExposure to databases, scripting (Python, Bash), or cloud platforms (AWS, Azure).\nExperience in license or entitlement validation processes.\nUnderstanding of ITIL concepts or ITSM frameworks.\nWhat we offer: \nA launchpad to build your career in enterprise application security.\nHands-on mentorship from experienced support engineers.\nOpportunities for professional development and certification.\nA collaborative, high-achievement culture.\nCompetitive compensation and benefits.\nLocation:\nOnapsis is establishing a new development center in Bucharest . This is a hybrid role (1-2 days per week from the office), so candidates must be commutable to Bucharest.\nThis role requires working during night, from 18:00 to 02:30 AM.\nAbout Onapsis:\nOnapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.\nOnapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.\nFor more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.","description_format":"text","description_chars":4104,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Application Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-06T13:20:01Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":8,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/onapsis-junior-technical-support-specialist-level-1-night-shift","json_url":"https://alion.io/job/onapsis-junior-technical-support-specialist-level-1-night-shift.json","meta":{"generated_at":"2026-10-15T11:14:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17343,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176052},"rest":"https://alion.io/mcp/rest/get_company?id=176052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonapsis-junior-technical-support-specialist-level-1-night-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonapsis-junior-technical-support-specialist-level-1-night-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonapsis-junior-technical-support-specialist-level-1-night-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onapsis-junior-technical-support-specialist-level-1-night-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonapsis-junior-technical-support-specialist-level-1-night-shift"}]}