{"id":3744006,"url":"https://alion.io/job/onapsis-technical-support-specialist-level-2","title":"Technical Support Specialist - Level 2","company":{"id":176052,"name":"Onapsis","domain":"onapsis.com","url":"https://alion.io/company/onapsis","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Jira","optional":false},{"name":"MS SQL","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-11-04T10:37:26Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T14:08:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the job\nOnapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available.\nWe’re seeking a skilled Technical Support Specialist - Level 2 to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments. You’ll collaborate closely with Engineering, Product Management, and Security Research teams to drive timely, high-quality solutions for our enterprise customers. \nWhat you will be doing, your legacy: \nServe as the primary technical contact for complex customer issues escalated from Level I Support.\nPerform in-depth troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules.\nReproduce and isolate product issues in lab environments to confirm product behavior and determine root cause.\nAnalyze system configuration, networking, and integration dependencies within customer SAP and IT ecosystems.\nProvide technical guidance to customers on product configuration, deployment, and best practices.\nCollaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira.\nMaintain ownership of escalated cases through resolution, ensuring timely communication and adherence to SLAs.\nContribute to the internal knowledge base, documenting advanced troubleshooting steps and known issues.\nAssist with internal training and mentoring of Level I team members on product troubleshooting and case-handling techniques.\nParticipate in on-call rotations to support critical production incidents.\nRequirements:\n2-4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments.\nStrong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts.\nExperience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL).\nProficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman).\nFamiliarity with ticketing and escalation systems (Salesforce, Jira, or equivalent).\nExcellent analytical, communication, and customer-facing skills with the ability to translate technical details into clear actions.\nSelf-motivated, organized, and able to manage multiple complex cases simultaneously.\nDesired skills or interests in:\nExperience with cloud environments (AWS, Azure, GCP).\nExposure to cybersecurity tools, vulnerability management, or compliance frameworks.\nWorking knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components.\nUnderstanding of ITIL or ITSM frameworks.\nPrior experience mentoring or training junior technical staff.\nWhat we offer: \nA launchpad to build your career in enterprise application security.\nHands-on mentorship from experienced support engineers.\nOpportunities for professional development and certification.\nA collaborative, high-achievement culture.\nCompetitive compensation and benefits.\nLocation:\nOnapsis is establishing a new development center in Bucharest. so candidates must be commutable to Bucharest.\nAbout Onapsis:\nOnapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.\nOnapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.\nFor more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.","description_format":"text","description_chars":4205,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Application Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-11-04T12:31:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/onapsis-technical-support-specialist-level-2","json_url":"https://alion.io/job/onapsis-technical-support-specialist-level-2.json","meta":{"generated_at":"2026-11-05T15:38:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176052},"rest":"https://alion.io/mcp/rest/get_company?id=176052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonapsis-technical-support-specialist-level-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonapsis-technical-support-specialist-level-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonapsis-technical-support-specialist-level-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onapsis-technical-support-specialist-level-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonapsis-technical-support-specialist-level-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3744006}},{"tool":"search_jobs","arguments":{"company":"onapsis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3744006},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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