{"id":3850535,"url":"https://alion.io/job/one-cardinal-way-operations-and-training-manager","title":"Operations and Training Manager","company":{"id":2479617,"name":"One Cardinal Way","domain":"onecardinalway.com","url":"https://alion.io/company/onecardinalway","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-11-05T22:33:53Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T23:18:05Z","board_verified":false,"closed_at":"2026-11-09T23:18:05Z","days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Operations and Training Manager, Residential Management\nReports to Director of Residential Management\n Cordish Living is seeking a highly organized and results-driven Operations Manager to drive operational consistency and excellence across its luxury multifamily portfolio. This role is responsible for implementing operational strategies, Standard Operating Procedures (SOPs), portfolio-wide training initiatives, compliance programs, and technology implementation projects to ensure consistency, efficiency, and exceptional resident experiences across all communities.\nThe Operations Manager reports to the Director of Residential Management and supports onsite leadership teams to drive operational performance, maintain regulatory compliance, implement best practices, support new community initiatives, and oversee successful adoption of company systems and processes. This position serves as a key resource for operational audits, training, software implementation, process improvement, and compliance oversight.\nEssential Duties & Responsibilities\nOperations & SOP Execution\nImplement and maintain company Standard Operating Procedures (SOPs) across all residential communities.\nConduct operational audits to ensure adherence to company policies, procedures, and performance standards.\nManage lease file audits and achieve 100% compliance for move-ins, transfers, renewals, move outs and resident documentation.\nAudit renter's insurance verification and compliance requirements.\nManage and maintain Entrata settings, workflows, permissions, and operational processes.\nDevelop, document, implement, and continuously improve operational procedures and best practices.\nIdentify opportunities for automation, efficiency, standardization, and process improvements.\nProvide hands-on operational support and guidance to onsite teams across the portfolio.\nEnsure consistent execution of company initiatives and operating standards across all properties.\nPartner with community leadership teams to address operational deficiencies and implement corrective action plans.\nSupport new community openings, property transitions, and other portfolio-wide operational initiatives.\nTraining & Development\nLead onboarding and operational training for new hires across the residential portfolio, engaging Cordish Living Directors, marketing, and accounting team members for additional training and culture exposure.\nEnsure all new team members receive consistent training on company policies, SOPs, systems, compliance requirements, and operational expectations.\nFacilitate ongoing training programs related to operational procedures, compliance requirements, and software platforms.\nDevelop and maintain training materials, guides, resources, SOPs and process documentation.\nServe as a subject matter expert on company operating procedures, Entrata functionality, and operational best practices.\nPartner with community leadership teams to identify development opportunities and operational training needs.\nSystems & Technology Implementation\nOversee implementation, rollout, and adoption of new software, technology platforms, and operational tools across the residential portfolio.\nPartner with internal departments and third-party vendors to ensure successful deployment and optimization of systems.\nCoordinate shops, process development, training, and communication plans related to new technology implementations.\nMonitor adoption and usage of systems and provide support to onsite teams as needed.\nEvaluate operational systems and workflows and recommend technology solutions that improve efficiency, reporting, and resident experience.\nMaintain consistency in system configuration and utilization across residential portfolio.\nCompliance & Operational Audits\nServe as the portfolio resource for operational compliance and company standards.\nConduct regular audits of resident files and documentation to ensure compliance with company requirements and regulatory standards.\nEnsure proper retention, organization, and storage of operational records and documentation.\nIdentify compliance deficiencies and implement corrective action plans.\nProvide ongoing training and guidance regarding Fair Housing, ADA and HUD requirements, company policies, operational standards, and regulatory compliance.\nEnsure compliance with all federal, state, and local regulations applicable to residential operations.\nConduct property operational reviews to ensure consistent execution of company procedures and service standards.\nLeadership & Performance\nLead and support operational initiatives across all communities.\nCollaborate with community leadership teams to improve operational performance and consistency.\nMonitor operational KPIs, audit results, and compliance metrics.\nHold teams accountable for execution of company policies, procedures, and operating standards.\nFoster collaboration and communication between communities and support departments.\nAssist in developing operational strategies aligned with company goals and objectives.\nMaintain strong relationships with internal stakeholders, vendors, and business partners. \nServe as a resource to communities requiring additional operational support.\nQualifications\nRequired\nMinimum of five (5) years of multifamily property management, operations, compliance, training, or portfolio administration experience.\nStrong knowledge of multifamily operations, lease administration, file auditing, and regulatory compliance.\nExperience with Entrata or comparable property management software platforms.\nStrong organizational, project management, and problem-solving skills.\nProven ability to train, coach, and develop team members.\nExcellent written and verbal communication skills.\nProficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.\nAbility to manage multiple portfolio-wide initiatives while maintaining organization, accuracy, and attention to detail.\nPreferred\nBachelor's degree in Business, Real Estate, Hospitality, Management, or a related field.\nCAM, CAPS, ARM, CPM, or other industry certifications.\nExperience overseeing multiple communities or centralized operations functions.\nExperience implementing and managing operational software platforms.\nExperience developing operational procedures, training programs, and compliance initiatives. \nExperience supporting new community openings, lease-ups, or property transitions.\nSupervisory Responsibility\nProvide training, mentorship, and operational oversight to onsite teams across the portfolio.\nLead implementation and adoption efforts for operational systems and company procedures.\nMay supervise support personnel and project teams as assigned. \nWorking Conditions\nThis position operates in a professional office environment and regularly collaborates with onsite property teams throughout the portfolio. Travel to each community is expected on a quarterly basis, with additional travel as needed to support operational initiatives, training, audits, system implementations, and community needs. The role routinely uses standard office equipment and technology platforms and requires the ability to manage multiple priorities while maintaining attention to detail.","description_format":"text","description_chars":7196,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-11-06T02:58:43Z"},{"event":"close","at":"2026-11-09T23:18:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/one-cardinal-way-operations-and-training-manager","json_url":"https://alion.io/job/one-cardinal-way-operations-and-training-manager.json","meta":{"generated_at":"2026-11-14T02:01:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2479617},"rest":"https://alion.io/mcp/rest/get_company?id=2479617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-cardinal-way-operations-and-training-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-cardinal-way-operations-and-training-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-cardinal-way-operations-and-training-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-cardinal-way-operations-and-training-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-cardinal-way-operations-and-training-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3850535}},{"tool":"search_jobs","arguments":{"company":"onecardinalway.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3850535},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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