{"id":3406384,"url":"https://alion.io/job/one-charming-party-client-service-representative","title":"Client Service Representative","company":{"id":4483515,"name":"One Charming Party","domain":"onecharmingparty.com.ng","url":"https://alion.io/company/one-charming-party","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":250000,"max":300000,"currency":"NGN","period":"month","gross":true,"usd_annual":2688},"salary_estimate":null,"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-28T11:10:45Z","employer_posted_date":null,"last_verified_at":"2026-10-28T11:10:45Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"One Charming Party (OCP) is a luxury event planning and bespoke decoration company based in Victoria Island, Lagos, with over 13 years of experience and more than 300 events delivered. The company specialises in creating unique, creative, and premium event experiences through event planning, design, decoration, and project execution. OCP is committed to delivering high-quality events through creativity, attention to detail, teamwork, accountability, confidentiality, and safety.\n\nOCP is transitioning from a founder-led structure to a more organised and structured business, with clearer roles, improved processes, stronger team accountability, and better project management systems. Its goal is to consistently deliver at least three quality events monthly while maintaining its premium brand standards.\n\nWe are recruiting to fill the position below:\n\nJob Title: Client Service Representative \n\nLocation: Lagos Island - Lagos\n\nEmployment Type: Full-time\n\nKey Responsibilities\n\nClient Feedback and Complaints: Listen calmly to complaints, show understanding, resolve issues within approved limits, and escalate sensitive or serious matters to the appropriate manager.\nClient Communication: Serve as a primary point of contact for clients, responding to enquiries professionally and promptly through phone calls, emails, WhatsApp, and in-person meetings.\nReporting: Submit timely updates and reports on enquiries, prospective clients, follow-ups, confirmed bookings, complaints, client feedback, and outstanding issues to the designated supervisor.\nClient Relationship Management: Build warm, respectful, and professional relationships with clients, making them feel welcomed, valued, understood, and confident in OCP’s services.\nClient Meetings: Attend to clients one-on-one, communicate confidently, explain OCP’s services clearly, and maintain a polished, friendly, and professional manner at all times.\nClient Expectations: Communicate approved information about services, timelines, processes, and deliverables clearly. Ensure clients understand what has been agreed upon and avoid making promises without approval.\nUnderstanding Client Needs: Listen carefully to clients, ask the right questions, understand their event expectations, and ensure their needs are properly communicated to the relevant team.\nEnquiry and Booking Management: Receive and record enquiries, follow up with prospective clients, track booking progress, and ensure no client enquiry is neglected.\nService Improvement: Gather client feedback, identify recurring concerns, and recommend practical ways to improve OCP’s client experience and service standards.\nConfidentiality: Protect clients’ personal information, event details, budgets, conversations, and other confidential company information.\nPressure and Problem Management: Remain calm, organised, and solution-focused during busy periods, difficult conversations, tight deadlines, and changing client expectations.\nLuxury Customer Experience: Represent OCP’s premium brand through excellent communication, elegant presentation, good manners, emotional intelligence, and attention to detail.\nFollow-up and Service Delivery: Follow up with clients at the appropriate stages of the service process, confirm that outstanding questions are addressed, and help ensure a smooth client experience from first enquiry to project completion.\nClient Records and Documentation: Maintain accurate records of client details, enquiries, meetings, preferences, feedback, follow-ups, and booking status using OCP’s approved tracking system.\nProfessional Appearance and Conduct: Dress smartly and elegantly, maintain good personal grooming, speak clearly and respectfully, and demonstrate confidence, discretion, and excellent social etiquette.\nCoordination with Internal Teams: Work closely with the Project, Creative, Operations, and other relevant teams to ensure client requests, feedback, and approved changes are properly communicated.\n\nExpected Standard:\n\nShe must understand how to communicate with premium clients, read social situations appropriately, think on her feet, and represent One Charming Party with confidence and class.\nThe Client Service Representative must be intelligent, emotionally mature, friendly, respectful, proactive, articulate, well-presented, and highly attentive to detail.\nEvery client interaction should reflect OCP’s identity: Creative. Premium. Polished. Fun. Distinctly OCP.\n\nSkills Required:\n\nClient Service Representative — One Charming Party:\n\nTime Management and Organisation – Manages enquiries, meetings, follow-ups, and client records without missing deadlines.\nExcellent Social Etiquette – Demonstrates good manners, respect, confidence, and appropriate behaviour when interacting with clients from different backgrounds.\nInterpersonal Skills – Builds good relationships and interacts confidently with clients one-on-one.\nDigital and Record-Keeping Skills – Uses Microsoft Office, email, WhatsApp Business, and approved tracking systems to manage client information.\nAbility to Work Under Pressure – Remains calm, organised, and professional during busy periods and challenging situations.\nPersuasion and Relationship-Building Skills – Presents OCP’s services attractively, follows up with prospective clients, and helps convert enquiries into bookings without being pushy.\nConflict Management and Negotiation – Manages disagreements respectfully, controls difficult conversations, and protects the client relationship without making unauthorised promises.\nTeamwork and Coordination – Works effectively with the Project, Creative, and Operations teams to ensure client requests are properly handled.\nSmart Thinking and Initiative – Thinks quickly, understands situations, anticipates client needs, and responds appropriately.\nEmotional Intelligence – Understands clients’ feelings, responds appropriately, and handles difficult conversations with maturity.\nExcellent Communication Skills – Speaks clearly, confidently, politely, and professionally.\nProblem-Solving Skills – Handles complaints and unexpected situations calmly and finds practical solutions.\nAdaptability and Professional Judgement – Adjusts to different client personalities, reads social situations correctly, and knows when to act independently or escalate an issue.\nProfessional Appearance and Personal Grooming – Maintains a neat, elegant, and appropriate appearance that reflects OCP’s premium brand.\nLuxury Customer Service – Understands how to attend to premium clients with elegance, warmth, respect, and attention to detail.\nCore skills to prioritise during recruitment: Emotional intelligence, excellent communication, luxury customer service, smart thinking, professional appearance, interpersonal skills, attention to detail, problem-solving, and the ability to work under pressure.\nConfidentiality and Discretion – Protects client information, event details, budgets, and private conversations.\nAttention to Detail – Notices important information, remembers client preferences, and ensures accurate communication and record-keeping.\nActive Listening – Pays attention to clients, asks relevant questions, and understands their expectations before responding.\n\nSalary\n\nN250,000 - N300,000 / Month. \n\nHow to Apply\n\nInterested and qualified candidates should send their CV to:  using job title as the subject of the mail.\n\nApplication Deadline:\n15th November, 2026.","description_format":"text","description_chars":7434,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T16:17:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":31,"reasons":["seen:5","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":2688,"is_top_pay":false},"html_url":"https://alion.io/job/one-charming-party-client-service-representative","json_url":"https://alion.io/job/one-charming-party-client-service-representative.json","meta":{"generated_at":"2026-11-04T06:08:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4483515},"rest":"https://alion.io/mcp/rest/get_company?id=4483515"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-charming-party-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-charming-party-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-charming-party-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-charming-party-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-charming-party-client-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3406384}},{"tool":"search_jobs","arguments":{"company":"onecharmingparty.com.ng","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3406384},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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