{"id":2851709,"url":"https://alion.io/job/one-com-jr-internal-it-support","title":"Jr. Internal IT Support","company":{"id":1780132,"name":"one.com","domain":"one.com","url":"https://alion.io/company/one-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T11:45:08Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T04:09:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Are you passionate about solving technical problems and helping others succeed?\nDo you enjoy solving problems and making a real difference?\none.com is looking for service-oriented and tech-savvy individuals to join our team!\nAs the first point of contact for internal IT support, you'll play a key role in helping colleagues get back up and running quickly by resolving technical issues, providing exceptional support, and making a real difference in their day-to-day work.\n Your Key Responsibilities\nProvide premium IT support to group.one employees worldwide via E-Mail, Phone, Chat communication.\n\nResolve complex technical problems and provide timely and effective solutions.\n\nTicket Monitoring and ticket management in Zendesk\n\nParticipation and ownership of projects.\n\nAnalyse and fix disruptions.\n\nDocumentation of incident solutions and work arounds.\n\nTroubleshooting (remote and on-site).\n\nCollaborate with other internal IT colleagues daily.\n\nResponsible for the rollout of devices.\n\nRecording the devices in the inventory tool\n\nYour Qualifications\nKnowledge/Experience\nLogical-analytical thinking\n\nTechnical understanding in the area of IT\n\nBasic understanding of Network Technologies\n\nGood experiences and knowledge in Windows Client OS Systems\n\nBasic knowledge in Windows Servers\n\nBasic knowledge in MAC OS\n\nBasic Knowledge in Microsoft 365\n\nGood knowledge of client Hardware (Laptop)\n\nCapabilities\nGood listening and empathic skills\n\nGood social skills - enjoying contact with people\n\nInterest in computers\n\nSense of precise work\n\nExcellent written and verbal communication in English\n\nStrong problem solving and troubleshooting skills\n\nWe welcome talent in all its diversity. 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