{"id":2597173,"url":"https://alion.io/job/one-medical-operations-manager","title":"Operations Manager","company":{"id":171879,"name":"One Medical","domain":"onemedical.com","url":"https://alion.io/company/one-medical","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67600,"max":102775,"currency":"USD","period":"year","gross":null,"usd_annual":102775},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-14T16:50:42Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:46:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.\nIn February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.\nThe Opportunity:\nWe're seeking an Operations Manager to help transform primary care delivery and improve healthcare accessibility. You'll oversee up to five locations, managing office teams, including administrative staff and phlebotomists, while partnering with clinical leadership to guide providers. Key responsibilities include operational oversight, compliance, quality, customer experience, budgeting, and team development. Reporting to the Senior Operations Manager, you'll drive performance metrics across your practices and Metropolitan Service Area (MSA) to meet patient and team experience goals.\nYou are a strong team leader, innovative problem-solver, and critical thinker, with a love for service and a passion for changing healthcare. You are a self-starter who can develop ideas independently, prioritize, adapt quickly to team needs, and strategically align team goals with the organization’s goals to drive results. You are financially savvy, self-aware, and a continual learner who focuses on the big picture and emphasizes developing talent, driving performance and all things people, process and office management. You have a strong commitment to patient safety and high standards of service to deliver on being the earth’s most customer-centric primary care provider. If this sounds like you, we would love to connect.\nWhat you’ll work on:\nLead office team using CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) and Lean principles to achieve patient/team experience goals\nDrive operational, financial, and business performance including staffing and lab operations\nLead continuous improvement initiatives and organizational metrics through Lean methodologies\nDevelop team through onboarding, training, coaching, and career development\nPartner with Clinical Leadership on quality outcomes, safety, and compliance\nDrive strategic growth through cross-functional collaboration and new office launches\nManage practice expenses, procurement, and budget while reducing waste\nOversee administrative functions including escalations, service recovery, and provider scheduling\nThese responsibilities are intended to describe the general nature and level of work being performed by team members assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by team members in this classification. Other job related duties may be assigned by management.\nWhat you’ll need:\n3+ years relevant experience as a direct manager of high-performing customer service or patient facing teams\nAt least 1 year of experience as a direct manager of teams in multiple locations or departments, or at least 1 year of experience as a direct manager of large teams (10+ employees)\nStrong written and verbal communication skills, with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize \nProven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture\nExperience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability \nProven track record of leading successful change management and process improvement efforts\nAnalytical thinking, attention to detail, ability to influence others, and exceptional organizational skills\nExperience in healthcare, particularly in collaboration with clinicians, is highly desirable\nThis is a full-time role based in-person with our team and patients at our offices in Boston, MA. \nOne Medical is committed to fair and equitable compensation practices.\nThe base salary range for this role is $67,600 to $102,775. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. Additional pay may be determined for those candidates that exceed specified qualifications and requirements. The total compensation package for this position may also include RSUs and/or benefits. For more information, visit https://www.onemedical.com/careers/\nOne Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:\nTaking care of you today\nPaid sabbatical for every five years of service\nFree One Medical memberships for yourself, your friends and family\nEmployee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues\nCompetitive Medical, Dental and Vision plans\nPre-Tax commuter benefits\nPTO cash outs - Option to cash out up to 40 accrued hours per year\nProtecting your future for you and your family\n401K match\nCredit towards emergency childcare\nCompany paid maternity and paternity leave\nPaid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance\nDisability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance\nIn addition to the comprehensive benefits package outlined above, practicing clinicians also receive\nMalpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.\nUpToDate Subscription - An evidence-based clinical research tool\nContinuing Medical Education (CME) - Receive an annual stipend for continuing medical education\nRounds - Providers end patient care one hour early each week to participate in this shared learning experience\nDiscounted rate to attend One Medical’s Annual REAL primary care conference\nOne Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.\nOne Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.\nYour work schedule could be subject to change based on business direction at any time.","description_format":"text","description_chars":7265,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:28:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T19:04:42Z"},"pay":{"stated_usd_annual":102775,"is_top_pay":false},"html_url":"https://alion.io/job/one-medical-operations-manager","json_url":"https://alion.io/job/one-medical-operations-manager.json","meta":{"generated_at":"2026-10-15T19:04:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171879},"rest":"https://alion.io/mcp/rest/get_company?id=171879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-medical-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-medical-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-medical-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-medical-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-medical-operations-manager"}]}