{"id":1803619,"url":"https://alion.io/job/one-moment-please-application-support-sr-officer","title":"Application Support Sr. 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for the organization’s applications start to end process:\nResponsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.\nProvide technical support to teams within the organization.\nIdentify, analyze, and resolve problems.\nInteract effectively with users to solve problems and advises on best practices for using the system.\nEstablish, enforce, and maintain data entry standards.\nAssist in training for staff and faculty.\nSupport students in accessing and using their systems.\nCreate reports and dashboards.\nMaintain and update technical documents and procedures.\nAssist with systems integration.\nAssist in implementing new solutions as per the business needs\nCoordinate with the vendors & other IT functions:\nLiaise with vendors and other IT personnel for problem resolution.\nAssist in designing new projects as per business needs.\nAlign and test new projects with the vendors\nEnsure a high level of the security & governance:\nMaintain security, backup, and redundancy strategies.\nEnsure compliance with IT policies & procedures.\nQualifications & Requirements:\nEducation: Bachelor of Business Informatics or in any relevant field.\nYears of Experience: 3 to 6 years\nSkills & Competencies:\nVerbal and written communication skills\nTime management\nProblem solving\nResult Oriented\nGood ability to handle stress\nHigh ability to explain complex ideas to those with limited IT and systems knowledge.\nTechnical Competencies:\nHas a good SQL background\nHas a good understanding of HTML\nHas a fair PHP background\nPossess high level of testing techniques and 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